Four Seasons Hotels and Resorts · 11 hours ago
Residential Concierge (on-call) - San Francisco
San Francisco, CA
Part-time
Onsite
Entry, Mid Level
$39.08/hr - $39.08/hr
2+ years expFour Seasons Hotels and Resorts is a luxury hotel company dedicated to creating exceptional experiences for guests and residents. They are seeking a Residence Concierge to assist residents and their guests with various arrangements, ensuring maximum customer satisfaction and compliance with company policies.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Provide accurate information to residents and guests in a courteous manner; fill all resident requests or requirements; anticipate resident needs
Know, communicate effectively, and sell activities available in the area, ie. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests
Handle residence floor guests and vendors check-ins/check-outs
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers, supervisors, and outside contacts
Pre-register, block, cancel and secure future reservations following hotel policies and procedures
Properly handle incoming and outgoing mail, packages and faxes
Maintain the Residence Concierge desk, office and storage areas in an orderly manner
Utilize the hotel computer system and phone system effectively
Qualification
Required
Have excellent customer service and guest contact skills
Minimum two years' experience in the same or similar role required
Reading, writing, and oral proficiency in the English language is required
Must be able to multi-task and have the ability to manage priorities with a high attention to detail
Must be able to work a flexible schedule (mornings/nights/weekends)
Preferred
Prior Concierge or Hotel Concierge experience is preferred
Benefits
Complimentary Employee Meals
Laundered Employee Uniform
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
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