Integrated Community Options · 5 days ago
IT Operations Assistant
Altadena, CA
Part-time
Onsite
Entry Level
$25/hr - $25/hr
1+ years expIntegrated Community Options, Inc is a trusted source of community care and collaboration with physically and developmentally disabled individuals. They are seeking an IT Operations Assistant to support day-to-day technology operations, providing hands-on technical support and systems administration under the IT Operations Manager's direction.
Non-profit Organization Management
Responsibilities
Assist with administration of Google Workspace, including user lifecycle management, groups, permissions, and basic security configurations
Support domain and DNS management, authentication controls, and email routing configurations under approved procedures
Enroll, configure, and support devices using IBM MaaS360 (or equivalent MDM/EMM) for iOS, macOS, and Windows environments
Provide hands-on technical support for laptops, desktops, tablets, phones, printers, smart TVs, and related equipment
Troubleshoot hardware, software, system, and application issues; escalate complex or high-risk issues appropriately
Support IT security practices including password policies, access control, endpoint protection, device compliance, and incident reporting
Follow protocols supporting compliance with HIPAA, Title 17/22, DDS, HCBS, CACFP, and related regulatory or security frameworks as applicable to end-user systems
Maintain confidentiality of all sensitive, protected, or proprietary information
Maintain accurate hardware, software, and license inventories, including asset tracking and lifecycle management
Use Confluence, Jira, and Google Sheets to document procedures, track tickets, maintain logs, and support audits or compliance checks
Utilize SQL and structured data tools to support reporting, audits, and internal system checks as assigned
Support employee onboarding and offboarding, including account creation, device setup, permissions management, and secure device return or wiping
Respond to staff support requests in a timely, professional, and solution-oriented manner
Work closely with the Technology Operations Director to execute approved changes and improvements
Identify recurring issues, process gaps, or opportunities for improvement and propose solutions
Maintain clear communication and responsiveness during scheduled work hours
Qualification
Required
1–2 years of experience administering Google Workspace in a small-to-medium organization
1–2 years of experience with IBM MaaS360 or similar MDM/EMM platforms
Experience supporting macOS, Windows, and iOS environments
Working knowledge of domain management, DNS, and authentication protocols
Understanding of IT security principles, access control, and data protection
Experience with SQL, databases, or structured data management
Background in IT inventory and asset management
Familiarity with Confluence, Jira, and advanced spreadsheet tools
Strong troubleshooting, documentation, and communication skills
Ability to work independently, prioritize tasks, and maintain confidentiality
Valid driver's license and acceptable driving record per organization policy
Ability to pass fingerprinting clearance, TB screening, and required health checks
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Parental leave
Company
Integrated Community Options
At ICO, we're more than just a social service.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase