T-Mobile · 7 hours ago
Sr Business Analysis Manager- Demand Planning Contact Insights
Overland Park, KS
Full-time
Onsite
Mid, Senior Level
$97K/yr - $174K/yr
5+ years expT-Mobile is a leading telecommunications company that invests in its employees through a comprehensive Total Rewards Package. They are seeking a Senior Business Analysis Manager to elevate the Customer Care Demand Planning Contact Insights Team by leveraging data to enhance customer experiences and support strategic planning through robust analysis and collaboration across various departments.
InternetMobileTelecommunicationsWireless
Responsibilities
Autonomously manage complete lifecycle analytics initiatives including data sourcing, analysis, interpretation, and executive-level presentation
Independently construct complex models to drive long-range forecasts, staffing recommendations, and strategic decisions
Perform post-mortem analyses to determine demand and experience impacts from key business decisions
Extract the big picture from detailed analysis, formulate robust conclusions, and prepare presentations and models to support conclusions of key drivers of performance (e.g. sales volume, gross margin, churn, value creation, etc.)
Act as a leader within project teams to identify risks and opportunities and align to organizational goals
Develop Executive Level presentations to influence leadership through fact-based analysis, clear communication, and negotiation
Lead cross-functional collaboration proactively, influencing key stakeholders within Customer Experience, Marketing, Digital, and other support teams to implement recommendations
Collaborate with Demand Planning and IVR teams to drive continuous process improvement and development
Act as a mentor within the team, sharing best practices and elevating overall analytical capability
Maintain proactive communication and relationship-building at senior leadership levels
Qualification
Required
Exceptional Financial Modeling skills
Proven experience with Business Case development
Bachelor's Degree or equivalent work experience required in quantitative discipline (Math/Statistics/Finance/Economics or other)
5+ years in analytical roles with increasing scope
Proficiency in Microsoft Office with an emphasis on Excel
Associates Degree. Business, Economics, Finance, Mathematics, Statistics or other related field
Preferred
Strong storytelling and presentation skills at an executive level
Experience analyzing digital, app, or self-service customer behavior
Advanced skills in Excel, PowerPoint, and data visualization (e.g. Power BI or Tableau)
Deep experience in SQL and large datasets (Snowflake / Teradata / Relational Database experience)
Experience with the development of mathematical models
Project Management experience
Some knowledge of statistics is preferred, but not essential
At least 18 years of age
Legally authorized to work in the United States
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-25
Android Headlines
2026-01-24
2026-01-24
Company data provided by crunchbase