Florida Peninsula Insurance Company · 5 hours ago
Customer Relationship Specialist I
Corporate Office - Boca Raton, FL 33487
Full-time
Hybrid
Mid, Senior Level
$52K/yr - $65K/yr
5+ years expFlorida Peninsula Insurance Company is a provider of insurance services, and they are seeking a Customer Relationship Specialist I to enhance customer experience. The role involves monitoring customer service interactions, evaluating processes, and implementing improvements for efficiency and quality.
Financial ServicesInsurance
Responsibilities
Monitor and review customer service calls, correspondence, identify issues, trends, and escalate matters as appropriate
Review and audit transaction processing for accuracy and compliance, escalating issues as appropriate
Actively participate in and lead calibration meetings to align evaluations, standards, and expectations
Evaluate existing training materials and programs to identify gaps and implement necessary updates or improvements
Facilitates monthly training sessions with Customer Service Departments
Review and respond to customer correspondence with clear, courteous and professional communication that avoids escalation and minimizes the need for further communication
Review and respond to internal inquiries and exception-related emails, exercising sound judgement to make appropriate decisions
Assist with quarterly management meeting reports
Participate in user testing and upgrade process, and ensure that business objectives are met
Maintain various department spreadsheets
Performs other duties as assigned
Must be available to work extended hours and weekends during a catastrophic event
Qualification
Required
Minimum of 5 years' experience working with a Property and Casualty carrier, in a Customer Service leadership or Underwriting capacity
Demonstrated ability to review incoming correspondence and provide clear, concise, and professional written responses
Demonstrated aptitude for identifying errors and inefficiencies, with a commitment to continuous improvement and accuracy
Proficiency in MS Office including Word, PowerPoint, and Excel
Florida Insurance license ( 2-20 or 20-44)
Preferred
Bachelor's degree in risk management or insurance
Company
Florida Peninsula Insurance Company
Florida Peninsula Insurance Company is an insurance company that provides homeowners insurance policies.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Adkins
Chairman and CEO
Gary Cantor
Managing Director
Recent News
The Orlando Sentinel
2025-08-21
Company data provided by crunchbase