Orange County Government · 2 hours ago
Customer Service Field Representative
Orlando, FL
Full-time
Onsite
Entry Level
$19/hr - $24.12/hr
3+ years expOrange County Government is dedicated to serving the public with integrity and professionalism. The Customer Service Field Representative role involves performing field work to resolve customer issues related to solid waste services and conducting inspections and data recording for recycling operations.
Government Administration
Responsibilities
Provides information on and interpretation of County ordinances and policies to resolve customer and contractor Solid Waste service issues
Answering hotline calls and resolving customer/franchise hauler complaints
Reading and understanding (GPS) maps to conduct field investigations
Creates spreadsheets, graphics and other statistical reports
Inspects residential recycle carts and provide a tag with necessary feedback
Inspects and records data of all recycling loads delivered to McLeod Transfer Station and MRF (Material Recovery Facility)
Investigates and resolves customer service inquiries concerning recycling, garbage, yard waste and commercial recycling
Prepares memos, letters and reports for internal and external customers
Participates in community education and outreach events
Maintaining daily database records
Manages multiple projects effectively
Works independently
Performs other related duties as assigned
Qualification
Required
Graduation from high school or equivalent, with three (3) years public contact experience
Must possess and maintain a valid Florida Driver's license
Must be able to work outdoors in inclement weather
Must possess oral and written communication skills to be able to communicate effectively with staff and the public to explain County and Department policy and procedure
Preferred
Experience using Microsoft Office
Ability to type at rate of 20 correct words per minute
Benefits
10 paid holidays and 2 floating holidays annually.
18 days paid time off per year.
Longevity bonus based on years of service.
6 days of paid TERM (sick) time annually.
Low-cost medical, dental, vision, additional life insurance.
Free basic life, long term disability, and employee assistance for all the family members effective on day one.
Participation in the Florida Retirement System.
Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
Free access to Wellworks gyms and Orange County Recreation Centers.
Free onsite wellness coaching, including dietician and nurse.
Tuition reimbursement program.
Earn service time to forgive student loans.
Company
Orange County Government
Our mission is to serve the citizens of Orange County and our guests with integrity, honesty, fairness and professionalism.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Carrie Mathes, MPA, NIGP-CPP, CPPO, CFCM, C.P.M., CPPB
Chief Procurement Officer
Chris Hayles , REALTOR ®
VOLUNTEER COORDINATOR FUSION FEST
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