Barclays Bank US · 2 hours ago
Customer Support Collections Specialist
Wilmington, DE
Full-time
Onsite
New Grad, Entry LevelBarclays Bank US is seeking a Customer Support Collections Specialist to deliver exceptional customer service and manage collections effectively. The role involves collaborating with customers to negotiate repayment arrangements and ensuring compliance with regulatory requirements while maintaining accurate records of collection activities.
Financial Services
Responsibilities
Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively
Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes
Collaboration across functional projects and initiatives to support the broader business operations team
Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance
Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies
Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates
To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments
Qualification
Required
Working experience within collections or customer service
Moderate computer literacy
Verbal and written communication skills
Ability to maintain accuracy and responsiveness
Dependable work ethic
Preferred
Knowledge within a banking or credit card role
Company
Barclays Bank US
Barclays Bank US is a leading co-branded credit card issuer and financial services partner in the United States that creates highly customized programs to drive customer loyalty and engagement for some of the country's most successful travel, entertainment, retail and affinity institutions.
Founded in 1966
1001-5000 employees
H1B Sponsorship
Barclays Bank US has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (42)
2023 (40)
2022 (48)
2021 (47)
2020 (46)
Funding
Current Stage
Late StageLeadership Team
Glenn Watson
Vice President, CFO Business Partnering
John A. Martino Jr.
AVP of Retail CFO Business Partnering
Recent News
2025-11-03
2025-10-31
2025-10-30
Company data provided by crunchbase