Cypress.io · 2 hours ago
Mid-Market Account Manager
United States
Full-time
Remote
Entry, Mid Level
$140K/yr - $180K/yr
2+ years expCypress is a company focused on making software testing faster and more reliable, enhancing developer productivity and software quality. The Mid-Market Account Manager is responsible for building strong relationships with key stakeholders, managing renewals, and identifying growth opportunities within existing accounts.
Computer Software
Responsibilities
Build strong, trusted relationships with key stakeholders across assigned mid-market accounts
Establish regular touchpoints that keep you connected throughout the year – not just at renewal
Maintain clear account plans focused on adoption, expansion, and account health
Manage renewals end-to-end, partnering with customers to ensure continued value
Start renewal conversations early, leading with value delivered – not contract terms
Bring usage data and adoption insights to every renewal conversation
Identify and pursue expansion opportunities through cross-sell, upsell, and new team adoption
Partner with Technical Solutions Consultants to demonstrate value for add-on products
Help customers evolve their testing strategy as their organizations grow
Develop solid understanding of the Cypress platform to align solutions to customer goals
Deliver clear, engaging product demonstrations that connect capabilities to real outcomes
Translate technical features into business value without relying on jargon
Learn each customer's business, challenges, and priorities to tailor recommendations
Partner with leadership on pricing and contract discussions
Stay curious about industry trends, customer needs, and competitive alternatives
Qualification
Required
2+ years as a quota-carrying SaaS seller, with exposure to account management, renewals, or expansion preferred
Enjoy building rapport, earning trust, and being a consistent point of contact for customers
Naturally curious and customer-focused – interested in understanding problems before offering solutions
Willing and able to engage with technical stakeholders and learn how Cypress fits into modern development workflows
Comfortable managing your own accounts while continuing to develop your sales craft
Able to manage multiple accounts, priorities, and timelines with attention to detail
Preferred
Experience working with developers, QA teams, or engineering stakeholders
Exposure to application testing, CI/CD tools, or developer platforms
Experience selling in or alongside a Product-Led Growth environment
Company
Cypress.io
Cypress is a quality testing platform that brings together the open-source Cypress App tool and the Cypress Cloud platform, supporting the entire testing lifecycle.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Gribble
CFO
Brit Suits
Senior Talent Partner
Recent News
2024-04-06
2024-04-06
Company data provided by crunchbase