Zipline · 6 hours ago
Community Manager, Social Media
South San Francisco, California, USA
Full-time
Onsite
Senior Level
$110K/yr - $150K/yr
6+ years expZipline is on a mission to transform the way goods move, aiming to solve urgent access challenges through their innovative delivery and logistics system. They are seeking a Community Manager for social media to engage audiences, shape conversations, and foster a supportive community around their mission and technology.
DeliveryDronesElectric VehicleHome Health CareLogisticsRoboticsSupply Chain Management
Responsibilities
Own day-to-day community management across Zipline’s global social platforms including Instagram, TikTok, X, YouTube, and emerging channels
Engage with audiences in real time by responding to comments, DMs, mentions, and trends with speed, accuracy, and strong judgment
Act as the voice of Zipline online, maintaining a consistent, human, and brand-aligned tone across platforms
Monitor social conversations, sentiment, and emerging issues; flag risks and opportunities early
Build a social/community engagement plan based on growth targets
Track performance, engagement, sentiment and iterate quickly based on platform insights and audience response
Lead the development and management of our cross channel posting schedule, including working cross functionally and holding other teams/team members accountable for deadlines
Monitor earned media content, select clips and share them on social accordingly
Support launches and key moments with elevated community engagement and moderation
Surface insights and analytics from the community and provide reporting to inform content, messaging, FAQs, and broader comms strategy
Maintain Zipline’s brand voice and visual standards while moving fast and experimenting creatively
Partner closely with Communications, Social + Film, Marketing, and Operations as necessary
Qualification
Required
6+ years of experience managing social media communities for a brand, organization, or media company
Exceptional writing skills and strong instincts for tone, nuance, and audience context
Experience engaging with large, diverse audiences in fast-moving or high-visibility environments
Digital native personality. Deep understanding of social platforms, culture, best practices, trends and formats
Proven judgment when navigating sensitive, complex, or high-pressure situations
Ability to multitask, prioritize, and stay calm while managing multiple live conversations
Excellent attention to detail, organization, and follow-through
Strong storytelling instincts
Excellent project management skills, judgment, attention to detail and ability to work cross-functionally and manage multiple projects at the same time
Desire and ability to travel for work (approximately 20%)
Preferred
Copywriting experience is a plus
Experience building a social media plan with growth targets, and executing against that is a plus
Experience working with media relations, creators, influencers and YouTubers is a plus
Benefits
Equity compensation
Discretionary annual or performance bonuses
Sales incentives
Benefits such as medical, dental and vision insurance
Paid time off
Company
Zipline
Zipline designs, manufactures, and operates drones to deliver vital medical products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.92BKey Investors
Tiger Global ManagementU.S. Department of StateScottish Mortgage Investment Trust
2026-01-21Series Unknown· $600M
2025-11-25Grant· $150M
2024-06-01Series G· $350M
Leadership Team
Keller Rinaudo Cliffton
Co-founder & CEO
Keenan Wyrobek
Founder, CTO and Product Architect
Recent News
2026-01-23
felicis.com
2025-12-26
Company data provided by crunchbase