LISI AEROSPACE NORTH AMERICA · 11 hours ago
CUSTOMER SERVICE & LOGISTICS DIRECTOR
Torrance, CA
Full-time
Onsite
Director/Executive
7+ years expLISI Aerospace is a leading company in the aerospace value chain, specializing in high-tech metal components for aircraft safety and performance. The Customer Service & Logistics Director is responsible for managing logistics and customer service operations, ensuring a seamless customer experience from quote to delivery while optimizing logistics efficiency across North America.
Aviation & Aerospace
Responsibilities
Develop timely winning quotation strategies
Determine RFQ priorities and policies
Establish cost and list price matrices to deliver consistent and timely customer quotations
Develop strong relationships to increase communication and productivity
Manage existing processes and compliance, follows company internal guidelines
Increase conversion rates and sales while proactively streamlining procedures to meet or exceed customer demand
Oversee and lead day-to-day Customer Service department operations
Ensure customer inquiries are responded to in a timely and accurate manner by coordinating and managing communications and projects with all LISI Aerospace facilities
Support the customer service team with challenging customer interactions, positive communication, strong leadership and learning opportunities
Establish accountability requirements for Customer Service Representatives
Perform personnel functions including maintaining attendance records, advising employees on company policy, hiring, termination, and performance evaluation
Engage Customer Service team to embrace Continuous Improvement and Self-Assessment
Provide regular status updates to CSR team
Improve customer service experience, create engaged customers and facilitate organic growth
Ability to manage product line quotation and pricing structure quotes
Support and implement corporate processes, procedures and policies
Maintain an orderly workflow according to priorities
Sets a clear mission and deploys strategies toward the mission
Monitor shipment flows from plants for North American customers
Manage safety inventories for the North American customers and coordinate with plants if inventories are below required/agreed levels
Procure relevant quantities from European and Canadian plants and manage the safety inventories built with these procurements
Communicate with North American plants shipment notices to ensure service level agreements are met (e.g., Min-Max compliance)
Analyze customer forecast data to build consistent forecasts for the plants
Lead projects with plant management to improve KPIs (i.e., safety stocks, lot quantities, etc.)
Design, implement and manage the adequate tools to efficiently drive the flows and update the KPIs
Establish and track agreed upon KPIs (Key Performance Indicators) with the customers
Interface with customers to communicate KPIs
Ensure compliance with all company certifications and requirements related to logistics such as but not limited to ISO (Quality and Environmental systems), CPAT, customer quality systems
Coordinate with sales, operations, quality, and supply chain teams across multiple NAM facilities
Ensure all people placed under their assigned area of responsibility, or all persons who may be affected by equipment or processes placed under their responsibility, are complying with established procedures and safety requirements
Adhere to and manage approved department budget
Provide continuous improvement initiatives that bridge customer service and logistics operations
Develop metrics and reporting that provide visibility across the quote-to-cash and order-to-delivery processes
Create integrated workflows that optimize both customer responsiveness and logistics efficiency
Maintain strong relationships with plant management at US and Mexico facilities
Drive customer satisfaction through seamless integration of commercial and logistics functions
Qualification
Required
Bachelor's degree in Business, Supply Chain Management, Logistics, Engineering, or related field
MBA or advanced degree in Supply Chain/Operations
Minimum 7-10 years in aerospace or fastener industry
Minimum 5 years in customer service, inside sales, or commercial operations
Minimum 3-5 years in logistics, supply chain, or distribution management
Minimum 3 years in people management/leadership role
Experience managing multi-site operations
Knowledge of cold heading, threading, and fastener manufacturing
Familiarity with APQP/PPAP processes
Strong proficiency in ERP systems (SAP or equivalent)
Advanced Microsoft Excel skills (forecasting, data analysis, pivot tables)
English: Fluent (written and oral)
Preferred
CRM systems (Salesforce) experience
Spanish: Conversational or better
French: Basic understanding
Company
LISI AEROSPACE NORTH AMERICA
Have you ever wondered what an aircraft is made of? Follow us and find out how we – LISI AEROSPACE – design and manufacture high tech fasteners and structural components used in airframes and aircraft engines.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Reyes
Chief Executive Officer
Company data provided by crunchbase