Western Nevada College · 8 hours ago
Learning Management System Administrator
WNC - Carson City
Full-time
Onsite
Entry, Mid Level
2+ years expWestern Nevada College is seeking a Learning Management System Administrator to join their Instructional Innovation Team. The role is responsible for the operational oversight of the College's Learning Management System (LMS) and supporting online education by managing system functionality, providing technical support, and collaborating with faculty and stakeholders.
Higher Education
No H1B
Responsibilities
Provides the main point of contact for all issues relevant to the LMS
Respond to day-to-day problems with logins and problems that may arise with student and faculty accounts
Provide front-end user and technical support for all users
Troubleshoots and resolves Tier 2 issues relating to system functionality and integrated services
Manages the LMS, including installing, maintaining, and supporting all integrations in accordance with WNC policies
Providing tier support to faculty integrating applications into the LMS and trouble-shooting any resulting problems
Monitors LMS and determines if issues are Peoplesoft related and rely information to Computing Services
Consults regularly with stakeholders to ensure needs are being met effectively
Collaborates with academic faculty in making course content fully functional in the LMS. Ensures that classes function and run effectively and that faculty are able to effectively use the embedded tools in the LMS
Provides support for integration of OERs into course shells
Troubleshoots and responds to emergency issues and provides on-call support during busy periods of the year
Is available outside of working hours to resolve emergency issue promptly
Ensures proper configuration, monitoring and documentation are in place to ensure outstanding service to online learners and faculty
Provides leadership in the planning and delivery of projects in the LMS
Communicates effectively with vendors as needed
Provides training to users as needed
Responds to help requests in a timely and positive manner
Effectively organizes and manages several projects with concurrent, time-sensitive deadlines
Writes timely and relevant reports to support data informed decisions at all College management levels
Adheres to FERPA guidelines related to sensitive data
Reviews user access privileges in accordance with WNC policies
Provides leadership and supervision to part-time and student workers as needed
Serves on College committees as needed
Qualification
Required
Bachelor's degree and two years of related professional experience
An equivalent combination of education and experience may be substituted for the Bachelor's degree (i.e., AA+3 or 4 yrs related professional experience)
Ability to work independently with limited supervision as well as a member of a team
Strong communication, analytical, problem solving, and decision-making skills
Must exhibit attention to detail and have excellent time and project management skills
Ability to learn quickly and adapt to changing operating systems and technological environments
Possesses outstanding customer service instincts
Experience communicating technical information to non-technical end users
Ability to comfortably move between in person and remote environments
Preferred
Experience communicating with a diverse range of stakeholders and customers with varying levels of technical experience
Canvas LMS experience preferred
Project management experience
Experience training others in technical applications
Benefits
Retirement – NSHE Faculty Retirement Plan Alternative (RPA)
Health insurance options including dental and vision
Generous annual leave (A contract), sick leave (A & B contract), 12 paid holidays
The WNC Fitness Center offers Faculty and Staff membership
ComPsych our Employee Assistance Program offers resources and assistance to Faculty and Staff
Discounted WNC Staff rates for our Child Development Center
Voluntary benefits including accident, disability, legal services, and more
Free parking and plenty of it!
No State income tax!
Education Benefits for Faculty Employees and Family Members
Company
Western Nevada College
Western Nevada College is a school in Carson City.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Coral Lopez, CPA, MBA
Chief Financial Officer
Melody Duley, SPHR
Chief HR Officer | Chief of Staff | Title IX Coordinator
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