SC Broadband · 4 days ago
Technical Support Representative I
Cedar City, UT
Full-time
Onsite
New Grad, Entry LevelSC Broadband is an established local broadband provider with a strong reputation in the communities they serve. They are seeking a Technical Support Representative I to provide frontline technical support for residential and business customers experiencing internet service issues and Managed IT Services related requests.
Information ServicesInternetTelecommunications
Responsibilities
Provide frontline technical support for residential and business customers
Troubleshoot internet connectivity, performance, and Wi-Fi related issues
Use approved tools to diagnose problems and take corrective action within scope
Serve as an initial intake point for Managed IT Services related support requests
Document customer issues clearly and accurately in the ticketing system
Perform follow-up and callbacks on assigned tickets
Work collaboratively with other teams
Communicate clearly and professionally with customers
Escalate issues appropriately when additional technical support is required
Follow established processes, standards, and security requirements
Qualification
Required
Provide frontline technical support for residential and business customers
Troubleshoot internet connectivity, performance, and Wi-Fi related issues
Use approved tools to diagnose problems and take corrective action within scope
Serve as an initial intake point for Managed IT Services related support requests
Document customer issues clearly and accurately in the ticketing system
Perform follow-up and callbacks on assigned tickets
Work collaboratively with other teams
Communicate clearly and professionally with customers
Escalate issues appropriately when additional technical support is required
Follow established processes, standards, and security requirements
Strong customer service and communication skills
Curiosity and interest in technology and problem solving
Ability to remain calm and professional in technical or stressful situations
Comfort working with computers, networks, and common technology
Ability to manage multiple tasks and priorities
Willingness to learn and follow structured procedures
Part time position
Shifts may include evenings
Occasional Saturday availability may be required
Schedule will be coordinated in advance
Preferred
Experience in technical support, help desk, ISP support, or customer service
Familiarity with home or small business networking and Wi-Fi
Exposure to ticketing systems or call center environments
Coursework, self study, or hands on experience in IT or networking is a plus
Company
SC Broadband
SC Broadband works to improve our communities through high-level services and unparalleled support for local organizations and non-profits.
Founded in 1953
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase