Jobs via Dice · 3 hours ago
Customer Service Engineer (VA ESOM)
Canandaigua, NY
Full-time
Hybrid
Entry, Mid Level
$28/hr - $32/hr
2+ years expKentro is a company committed to innovation and collaboration, seeking an experienced Customer Service Engineer to support their VA-ESOM contract across the United States. The role involves providing comprehensive onsite and remote IT support to a large number of VA employees and contractors, ensuring optimal operation and user satisfaction with IT systems.
Computer Software
No H1B
Security Clearance Required
Responsibilities
Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services
Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation
The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage
Utilize debugging protocols and processes
Troubleshoot problems and issues identified by customers and implement corrective actions quickly
Facilitate equipment returns, deployments, unboxing, inventorying, and verification
Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment
Stand and move throughout the work area for prolonged periods
Qualification
Required
Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education
2+ years of experience in IT Technical Support, Help Desk or System Administration
Candidates must be able to meet the physical requirements of the role as listed in the job description
Preferred
Experience in conducting routine system administration tasks and logging data in system admin logs
Knowledge on a number of debugging protocols and processes
Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment
Benefits
Paid time off
Healthcare benefits
Supplemental benefits
401k including an employer match
Education reimbursement for certifications, degrees, or professional development
Flexibility for you to take a course, complete a certification, or other professional growth and networking
Funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
Company
Jobs via Dice
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Funding
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