Codecov · 1 day ago
Technical Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
5+ years expSentry is a company focused on improving software development through performance and error monitoring tools. They are seeking a Technical Customer Success Manager to support their growing customer base, ensure successful onboarding, and drive deeper adoption of the Sentry Platform.
Developer ToolsEnterprise SoftwareSaaSTest and Measurement
Responsibilities
Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform
Drive customer success and health through effective onboarding, adoption, value realization, and retention
Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them
Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success
Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success
Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption
Qualification
Required
This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
Experience in working with complex, multi-divisional, multi-geographical customers
Impressive executive presence and communication abilities
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
You're driven; no one needs to push you to excel; it's just who you are
Passion for technology and being a part of a fast-growing SaaS company
Preferred
Past experience as a developer/devops
Extensive knowledge in application monitoring, Logs, Metrics, Traces
Company
Codecov
Codecov is an online platform that provides hosted testing reports and statistics for its users.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2022-11-30Acquired
2020-01-01Seed
Recent News
Company data provided by crunchbase