DEFTEC Corporation · 9 hours ago
Senior VTC/AV Systems Engineer
Norfolk,VA,US
Full-time
Onsite
Senior Level
5+ years expDEFTEC Corporation delivers mission critical solutions through skillfully delivered services and innovative products. The Senior VTC/AV Systems Engineer serves as the subject matter expert and technical lead for all Video Teleconferencing (VTC) and Audio/Visual services, providing VIP-level support and managing service delivery across the NATO enterprise.
AerospaceDelivery
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support VTC and A/V services provided by the CSU in accordance with extant service level agreements and formal service provisioning arrangements
Function as the alternate CIS point of contact (POC) for VTC and A/V asset management and provide first & second line support for managed assets throughout the CSU Norfolk area of geographic responsibility (AoGR)
Support NCIA NDW VTC Engineers to maintain NATO WIDE VTC Infrastructure systems, functioning as field engineer to update or replace obsolete subsystems when required
Manage all VTC and A/V matters as subject matter expert, including development of courses of action and applicable risk assessments
Coordinate directly with front office staff to provide VIP level VTC facilitator services to FOGOs and HQ staffs
Work with customer OPR to establish requirements for VIP conference support (VTC and A/V), translate requirements into agreed service provisioning in accordance with extant service level agreements, and manage delivery of agreed services
Support the Agency's VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise
Function as the Agency's gateway for establishing VTCs between the NATO enterprise and external customers in North America, with particular focus on operational VTCs between USN afloat assets and Allied afloat assets
Serve as the NCI Agency point of presence in North America for all VTC and A/V services including supporting the management of industry contracts
Perform other duties as may be required
Must be able to lift items up to 50 lbs
Qualification
Required
The candidate must have a currently active NATO SECRET security clearance
Minimum 5 years' relevant experience as a VTC and Audio Visual Technician
Practical experience in planning, installing or maintaining audio/visual equipment and their associated voice or data terminal, line and routing equipment
Experience in the installation, maintenance and repair of Audio/Visual and simultaneous interpretation equipment
Experience in a customer service support environment
Experience in problem and incident management
A thorough knowledge of English, both written and spoken, is essential
Physical ability to lift equipment up to 50 lbs
Position requires 100% on-site presence at CSU Norfolk
Preferred
Prior experience working in an international environment comprising both military and civilian elements
Cisco Certified Network Associate (CCNA) certification
Polycom Certified Videoconferencing Engineer (PCVE) certification
InfoComm AV Installation Level 1: System Fabrication
NATO Video Tele Conferencing Servers (VTC MCU) Course
NATO HD Video Tele Conferencing Facilitator (VTC HD)
Working knowledge of Crestron / Extron Control Units
Benefits
Medical
Dental
Vision
Holiday
Paid time off
Life insurance
Short/long-term disability
Educational reimbursement
401k contributions dollar for dollar up to 3% of the employee's income and an additional $0.50 for every dollar between 4-5% of the employee's income
Company
DEFTEC Corporation
DEFTEC supports complex customer environments with mission critical products and services by rendering invaluable Depth, Experience, and Focus.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Linda Harris
Chief Executive Officer
Barbara Reeder
Retired
Company data provided by crunchbase