7Seventy Recruiting · 9 hours ago
Operations Coordinator - 21.63 - $26.44 per hour
United States
Full-time
Remote
Entry, Mid Level
$21.63/hr - $26.44/hr
2+ years exp7Seventy Recruiting is seeking an Operations Services Coordinator to support day-to-day operations across a franchise system. The role involves managing internal platforms, overseeing support ticket triage, and providing executive administrative support to the SVP of Operations.
Information Services
Responsibilities
Administer franchise systems including Workiz and SharePoint; manage user access, permissions, and account setup; coordinate with system vendors on updates, escalations, or outages; maintain system documentation and onboarding support materials
Triage incoming support tickets from franchisees and internal staff; route tickets to appropriate departments such as Marketing, Finance, Operations, and IT; monitor response times and open ticket volume; escalate aging issues; identify recurring issues and collaborate with leadership on solutions
Coordinate user setup and access for tools such as email, SharePoint, and Microsoft platforms in partnership with a managed service provider (MSP); track access requests, technical issues, and escalations; maintain logs for new user onboarding and IT permissions
Manage the SVP’s calendar and meeting scheduling; prepare agendas, documents, and follow-up actions; assist with internal communication, project tracking, department updates, and cross-functional initiatives
Maintain internal documentation for system usage and departmental SOPs; support onboarding and training tool improvements; assist with workflow streamlining and internal coordination improvements
Qualification
Required
Experience in technical support, operations coordination, or executive assistance (2–4 years)
Familiarity with CRM systems such as Workiz, marketing tools, SharePoint, and Microsoft 365
Strong task tracking, problem-solving, and multi-tasking capabilities
Clear communication skills and strong organizational ability
Experience working cross-functionally and handling confidential information with discretion
Company
7Seventy Recruiting
7Seventy Recruiting connects employers with qualified candidates through transparent, data-driven recruitment solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase