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Certara · 9 hours ago

Associate Director – Operations Business Partner

United States

Full-time

Remote

Lead/Staff, Director/Executive

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. This role serves as the operational partner to a consulting practice leader, ensuring effective execution of operational processes and driving performance across the project portfolio.

BiotechnologyHealth CarePharmaceuticalSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as the primary operational partner to practice and service line leaders, ensuring effective execution of day-to-day operations and alignment with divisional priorities

Participate as a member of the Practice Area leadership team, acting as a conduit between the Practice Area and the Business Operations group to facilitate timely information flow, operational alignment, and informed decision-making. Provide operational activity management and practice performance oversight through a structured business partnership model

Monitor financial and operational performance at the practice and service line levels, delivering insights that drive improved revenue, margin, and delivery efficiency

Provide targeted operational reporting and partner with Strategic Operations & Insights on standardized dashboards and metrics and the practice, service line and team level

Analyze project and portfolio performance—including profitability, utilization, and delivery quality—to identify trends, risks, and improvement opportunities. Coordinate with project managers and project leads to ensure project performance and revenue expectations are met

Oversee project health across the practice; collaborate with project managers and project leads to address risks, delivery issues, and margin drivers

Guide resource planning processes in collaboration with dedicated resource managers, project management, business development, and service line leadership

Monitor capacity, utilization, supply/demand alignment, and forecast accuracy; escalate constraints or risks proactively

Support staffing decisions for new and ongoing engagements, ensuring transparency on priorities and resourcing tradeoffs

Act as a liaison between practice teams and enterprise operations (Strategic Ops & Insights, Quality, Business Ops, PMO, BD, )

Drive adoption of enterprise processes, tools, and standards within the practice

Ensure adherence to internal controls, including timesheet compliance, training requirements, SOPs, and quality management expectations

Manage internal governance processes (e.g. project pricing reviews, work at risk, project cost management, etc.)

Lead or support strategic initiatives within practices, including new service development; conduct business case development for new offerings or operational investments

Partner with cross-functional teams on operational excellence, process optimization, and technology enablement (PSA, CRM, analytics, automation, etc.)

Execute strategically important activities that advance practice and service line goals

Qualification

Operational performance monitoringResource planningFinancial analysisProcess optimizationProject managementStrategic initiative supportOperational governanceData analysisCross-functional collaborationCommunication skills

Required