SAIC · 1 hour ago
Help Desk Technician
Princeton, NJ
Full-time
Onsite
Mid Level
$40K/yr - $80K/yr
3+ years expSAIC is seeking a Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, New Jersey. The candidate will help manage the operation of the supercomputer and support the user's computer systems in a heterogeneous environment.
Information TechnologySecurityService IndustrySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Under the guidance of professional staff, troubleshooting computer hardware problems, analyzing production job performance issues, and proactively monitoring performance of the Laboratories networking environment to identify and coordinate resolution of problems
Monitor all health of local and remote systems within the High-Performance Program
Answer Help Desk requests at a Tier I Level, providing adequate triage and follow-up
Develop and maintain scripts for operation use
Escalate HPC issues to system and vendor staff
Troubleshoot user issues, responding to Help Desk tickets, keeping users informed of resolution progression
System deployments and routine maintenance such as patching, updates
Triage and investigate tickets for users as they come in
Perform operations level technical tasks i.e. reset passwords, resolve printing/scanning issues, peripheral hardware issues
Perform operations logistics such as building checks, package logging, visitor processing, answer phone calls
Taking on non-interference projects
Qualification
Required
High School Diploma with 3+ years of related experience
US Citizenship required with the ability to obtain and maintain a Public Trust clearance
Experience working directly with general Information Technology
Experience working with Windows, Linux, and/or Mac Systems
All candidates MUST be able to perform 12 hour shift work including overnight, weekend work, and OT, as scheduled or as necessary. This position will alternate with approximately 12 hour shifts 3 days during the first week of a period and 4 days the second week of the period for a total of 80 hours per period
Company
SAIC
SAIC specializes in IT, enterprise IT, engineering, and professional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$522.13MKey Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO
Leadership Team
Robert Fecteau
IT Advisor to CEO
Prabu Natarajan
Chief Financial Officer
Recent News
2025-12-16
2025-12-16
2025-12-05
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