Frontline Education · 1 day ago
Senior Director of Operations, Technology
USA
Full-time
Hybrid
Director/Executive
$150K/yr - $195K/yr
10+ years expFrontline Education is reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve educators. The Senior Director of Operations, Technology will drive the effectiveness and efficiency of the Technology team, partnering with the Chief Technology Officer to define objectives, strategy, and processes that scale across the organization.
EmploymentHuman ResourcesRecruitingSoftware
Responsibilities
Initiate, direct and outline strategies, policies and systems for the Technology. Ensure alignment with the strategic, corporate and operational directives of the organization
Create and analyze key insights from forecasts, key business drivers, trends, and operating metrics
Identify consistent issues across the Technology team, break them into manageable components and create solutions with measurable results
Prepare dashboards and presentations to report to Technology Leadership team on KPIs, metrics and processes
Responsible for compiling and rolling up metrics for BOD and other Technology Organization presentations
Tracks KPIs, analyze them to understand what’s going well and what’s not. Drives behavior, process, and strategy changes according to KPIs and metrics
Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing
Conduct periodic reviews of key processes within the team to ensure they are executed, communicated and implemented in the most efficient way and are aligned with strategy
Identify duplicate spending and opportunities for consolidation within budgets
Manage Technology budget with monthly forecast vs. actuals; provide details of cost overruns and underruns per category by working closely with the Finance Business Partner
Partner with Product and CS Leaders to review road maps to ensure staffing aligns with organizational goals
Key contributor in annual budget planning efforts for Technology
Build and nurture strong relationships with the cross functional teams (Product, Finance, CS) and other functional operations leaders to ensure alignment and awareness across the entire organization
Identify/implement opportunities for continuous improvement across all areas including onboarding, performance management, technical support and two-way communication
Qualification
Required
Bachelor's degree in related field
10+ years of professional experience in a SaaS/recurring revenue business; 5 years within Engineering
Thorough understanding of KPI's and metrics used to evaluate Technology operations
Self-motivated and organized to manage multiple projects simultaneously and drive them to completion with excellent results under minimal supervision
Strong interpersonal, organizational, communication and decision-making skills
Familiarity with software (ex. Salesforce, Gainsight, etc.) and support platforms (ex. Zendesk)
Ability to effectively prioritize and execute tasks in a fast-paced environment
Strong analytical skills
Detail and process-oriented, with ability to meet deadlines and achieve aggressive KPI's
Ability to build and foster relationships at all levels of the organization
Excellent verbal, written and presentation skills
Ability to research, analyze, develop, and recommend processes and procedures to improve the overall Technology operations
Drive efficiencies and consistency among teams
Explore and implement a variety of best practices and standardized processes to ensure operational efficiency and scalability
Thrives in fast paced environments, where initiatives are fluid and require constant prioritization
Benefits
Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
Volunteer Time Off: Paid time to give back and support causes that matter to you.
Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
Tuition Reimbursement: Invest in formal education to advance your skills and career.
Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.
Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
Comprehensive Benefits: Health and financial benefits that support your happiness and future.
Company
Frontline Education
Frontline Education is an integrated insights software primarily focusing on human capital management.
501-1000 employees
H1B Sponsorship
Frontline Education has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2022-08-30Acquired
Leadership Team
Matt Strazza
President & CEO
Chris Tonas
CTO
Recent News
Government Technology US
2025-09-17
Government Technology US
2025-08-29
Frontline Education
2025-07-28
Company data provided by crunchbase