ABCS, Inc. IT Executive and Contingent Workforce Staffing · 1 month ago
Phoenix, AZ - IT - AZGFD - Support Services - Technical Support - Level 1 Service Desk Analyst
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelABCS, Inc. is a staffing company focused on IT executive and contingent workforce solutions, and they are seeking a Level 1 Service Desk Analyst. The role involves providing first-level technical support to internal and external clients, managing support requests, and maintaining high-quality customer service in a fast-paced environment.
EmploymentInformation TechnologyRecruitingStaffing Agency
Responsibilities
Provide first level support for inbound incidents and service requests from internal and external end users
Manage the technical support email inbox
Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service
Assist with the development and improvement of work instructions, procedures, standards, and documentation
Answer inbound phone calls from internal and external clients
Maintain appropriate level of skills to handle incidents and requests in line with established service levels
Provide feedback of intelligence gained through customer interactions
Professionally respond to telephone calls, emails, chats, and voicemails for customer support
Qualification
Required
Exceptional attendance is a must
Innovative, team-oriented problem solver
Strong commitment to providing quality service
Excellent interpersonal, negotiation and communication (verbal and written) skills
Excellent organizational, time management, and follow through skills
Ability to manage multiple competing priorities
Unwavering commitment to providing customers with an exceptionally high quality experience
Customer support experience
Answering client phone calls and active listening
Responding and adapting to different types of characters
Multi-tasking, prioritizing, and managing time effectively
High School Diploma
Preferred
Technical writing experience
Knowledge of legacy, existing, and new PC hardware and software technology
Experience in an IT environment and end-user support role
Working with Google Suite and Google Email
Remotely troubleshooting networking, server, and end user desktop incidents
Experience with incident management and service request processes
Associate's or bachelor's degree in computer science, information systems, or similar
Company
ABCS, Inc. IT Executive and Contingent Workforce Staffing
Certifications: MBE Certification – “WRMSDC” The Western Regional Minority Supplier Development Council – Certificate # WR03208 MBE Certified by CPUC, California Public Utilities Commission (VON: 15030026) DBE certified by VTA – California Unified Certification Program (File No: 040243) We partner with hiring leaders, CXOs, CTOs, CIOs, and technology executives to help organizations scale by delivering top-tier IT, Engineering, Digital, Marketing, and Finance talent through contract, contract-to-hire, and full-time recruiting solutions.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageRecent News
2022-02-22
Company data provided by crunchbase