RiskSolutions · 6 hours ago
Senior Customer Success Manager (Hybrid - NY)
New York, NY
Full-time
Hybrid
Mid, Senior Level
$71K/yr - $118K/yrBrightmine is a company providing HR solutions since 2002, focused on empowering organizations to build successful workforces. The Senior Customer Success Manager will support the Reward solution within the Brightmine product portfolio, ensuring successful delivery and engagement with users in the US market.
AdviceInsuranceRisk Management
Responsibilities
Support customers by delivering seamless onboarding and executing a customer engagement strategy that drives account success and retention for the US reward product
Deliver online and occasional in-person training sessions to enhance user understanding and product adoption, with a focus on utilization of data and understanding market data available
Help customers to determine which positions and functions may be similar in an organization. Assist in the support of customer provided role information (including job descriptions and specifications/competencies) and match this to the Brightmine data job matching taxonomy
Provide regular updates to the Customer Success & Delivery and Data Operations Leadership Teams on account status, plans, and next steps
Use data-driven outreach programs to increase engagement and ensure timely, targeted touchpoints
Problem solve and troubleshoot for customers in a repeatable manner while supporting helpdesk inquiries and ensuring proper user access
Maintain accurate records of all customer engagement activities
Provide key insights on customer trends to support process and product development
Develop and maintain clear account plans aligned with customer needs and goals
Qualification
Required
Proven experience delivering world-class customer service including, delivering training to customers or internal teams
People-oriented with excellent listening and interpersonal skills
Commercial acumen and strong time management
Ability to build and maintain strong relationships with internal and external stakeholders
Highly motivated and proactive team player, able to operate autonomously and in an agile fashion
Ability to explain complex ideas clearly and simply to a non-technical audience
Experience of working with semi complex datasets or payroll data - knowledge of and involvement in job evaluation or job levelling processes is a plus
Intermediate or advanced Excel skills
Experience in Compensation and Benefits a plus
Company
RiskSolutions
RiskSolutions is an insurance brokerage firm for medium-sized companies and non-profit organizations.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase