Leo Facilities Maintenance · 8 hours ago
Program Manager I
New York, NY
Full-time
Onsite
Entry Level
1+ years expLeo Facilities Maintenance is seeking a Program Manager I to oversee work orders for its facilities maintenance clients. The role involves dispatching, supervising team members, and ensuring maintenance tasks are completed on schedule while providing support for client accounts and team development.
Building MaintenanceFacilities Support ServicesLandscaping
Responsibilities
Supervises in-house and remote team members, including participation in interviewing and hiring processes
Facilitates 30-, 60-, and 90-day check-ins, as well as annual performance reviews. Partners with the Manager of Training and Implementation to track new hire progress and provide performance feedback for early-stage evaluations
Escalate employee relations issues to the Associate Director of Operations or Human Resources as appropriate. Ensure team members complete assigned responsibilities and delegate or assign steps in maintaining service standards when needed
Oversee core operational functions such as work order dispatching, scheduling, budget management, and job completion and closure
Supports team member development through ongoing training, coaching, and collaboration with training leadership to expand trade-specific knowledge
Assists team members with challenging customer service situations, including coaching through difficult jobs, technician coordination, and client inquiries to ensure customer satisfaction
Provides daily support to assigned client accounts by monitoring unresolved issues, aging work orders, or potential losses, and escalating matters to the Associate Director of Operations when necessary
Reviews and approves team timesheets before payroll processing. Monitors attendance trends, addresses issues with team members, initiates disciplinary action when needed, and manages time-off requests and calendar updates
Collaborate with the management team to oversee team schedules and ensure adequate in-office and client-facing coverage
Participates in client onboarding and assumes ownership of recurring maintenance and reporting needs. Serves as the first point of escalation for bid submissions before reviewing with the Associate Director of Operations
Partners with the Manager of Client Experience to align dispatch workflow and share weekly reporting that supports timely job closures
Supports the team in resolving escalated billing or credit card discrepancies, working with the Associate Director of Operations and the Finance department as needed
Qualification
Required
Strong organizational skills
Attention to detail
Adaptable and able to work in a fast-paced environment
Demonstrates attention to detail and accuracy
Possess excellent time management skills
Problem resolution skills
Displays professional communication skills
Supervisory Requirements
A degree with 3 years' experience in customer service, or 1 year in facilities maintenance or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities is qualifying
Basic skills in a work management system
Proficiency in MS Office skills
Willingness to expand their knowledge
Company
Leo Facilities Maintenance
Leo Facilities Maintenance provides national interior and exterior commercial facilities maintenance.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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