Spectrum · 3 hours ago
Customer Service Representative | Technical Support Internet/Voice
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expSpectrum is a leading provider of communication and entertainment products for residential and business customers. They are seeking a Customer Service Representative who will provide support by troubleshooting internet and phone technical issues, handling billing inquiries, and ensuring a positive customer experience.
Digital EntertainmentInternetTelecommunications
No H1B
Hiring Manager
Sara Rausch, PRC
Responsibilities
Continuously learning and turning that knowledge into customer service wins
Uncovering customers needs, creating solutions, and resolving problems
Making a positive impression on customers through a best-in-class experience
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team
Qualification
Required
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred
6+ months of customer service or related experience
6+ months of basic technical support experience
6+ months of heavy volume phone experience
6+ months working with computers and software applications
MS Office
computer skills
typing
Communication
organization
time management
customer service
Dependable
problem-solving
professional
positive
proactive
multi-tasking
resilient
Benefits
Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase