Olive Asset Management · 8 hours ago
Senior Director of Business Operation
Palo Alto, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expOlive Asset Management is a high-growth FinTech company seeking a Senior Director of Business Operations. This role is responsible for building and scaling operational capabilities, managing account operations, customer support, and ensuring compliance while delivering an excellent customer experience.
AdviceAsset ManagementFinancial ServicesManagement Consulting
Hiring Manager
Seven Bian
Responsibilities
Own day-to-day operations across all products and services, ensure accurate and timely account processing and transactions
Oversee all business journey and operation supporting areas, like account onboarding, KYC/KYB verification, account servicing, and lifecycle management
Manage operational performance across multiple products, regions, and partners
Design and maintain operational controls aligned with regulatory and partner expectations
Lead customer support, disputes, chargeback operations, and other customer services
Ensure compliance with regulation, network rules, and consumer protection requirements
Drive root-cause analysis for customer issues and reduce repeat incidents, Partner with Product and CX teams to improve self-service and operational tooling
Serve as the primary operations lead for partner banks, processors, card networks, and third-party vendors
Own operational SLAs, incident management, and escalation processes, coordinate operational readiness for new partner onboarding, product launches, and geographic expansion
Ensure alignment between internal operations and partner compliance requirements
Build scalable operating models, SOPs, and runbooks, Drive automation using workflow tools, APIs, rules engines, and AI-enabled operations
Establish operational KPIs (e.g., processing accuracy, SLA performance, cost-to-serve, dispute resolution time)
Use data and dashboards to drive continuous improvement and operational efficiency
Build, lead, and mentor high-performing global operations teams
Partner closely with Product, Engineering, Risk, Compliance, Finance, and Data teams, Provide operational input into product design, pricing, and go-to-market strategies
Support strategic initiatives including new product launches, M&A, and international expansion
Qualification
Required
Bachelor's degree in Business, Operations, Finance, or related field
10+ years of operations experience in FinTech, payments, digital banking, BaaS, or financial services
Strong understanding of digital banking, cross border banking, payments, global customer support, and partner-based operating models
Experience scaling operations in high-growth environments
Proven people leadership and execution excellence
Knowledge of BSA/AML operations, fraud ops, and consumer protection requirements
Experience implementing workflow, case management, and automation tools
Company
Olive Asset Management
Olive Asset Management is a forward-thinking investment firm committed to deliver customized investment solutions .
201-500 employees
H1B Sponsorship
Olive Asset Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase