Clerk Chat · 1 day ago
Forward Deployed Engineer
San Francisco
Full-time
Onsite
Mid LevelClerk Chat is a company focused on making businesses conversational through their messaging application and AI integration. The Forward Deployed Engineer will design and implement AI agents, work directly with clients, and drive product innovation to enhance customer service solutions.
SMSSoftwareTelecommunications
Responsibilities
Build & Deploy AI Agents - Design and implement custom voice and messaging agents for enterprise clients, from initial prompt development through production deployment
Master Prompt Engineering - Create robust, reliable prompts that handle complex customer conversations across industries, ensuring compliance and accuracy at scale
Integrate Systems - Connect AI agents with customer platforms via APIs, webhooks, and custom integrations to create seamless workflows
Partner with Customers - Work directly on-site with clients to understand their needs, train their teams, and ensure successful adoption of AI solutions
Drive Product Innovation - Influence our product roadmap by bringing customer insights back to the team and building proof-of-concepts for new capabilities
Optimize Performance - Continuously refine AI agent behavior based on real-world data, improving resolution rates and customer satisfaction metrics
Qualification
Required
Prompt Engineering Experience - Proven track record of writing and optimizing prompts for production LLM applications, with deep understanding of prompt reliability and edge case handling
Technical Integration Skills - Hands-on experience with REST APIs, webhooks, and API implementations
Customer-Facing Excellence - Strong communication skills with ability to translate technical concepts for non-technical stakeholders and manage enterprise client relationships
Systems Thinking - Ability to design scalable solutions across distributed systems while debugging complex integration issues in real-time
Travel Flexibility - Willingness to travel up to 30% for on-site customer deployments, training sessions, and strategic implementations
Preferred
Familiarity with telephony systems, SMS/messaging protocols, and conversational AI best practices for multi-channel interactions
Exposure to early-stage startups or high-growth companies, with a passion for driving results in these environments
Benefits
Competitive compensation and equity packages
Health, dental, and vision insurance
Flexible vacation time (Unlimited PTO)
401k with 4% match
Company
Clerk Chat
Clerk Chat helps in keeping track of customer support, operations, and sales messages.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$7MKey Investors
Race Capital
2024-01-03Seed· $7M
Leadership Team
Alexander Haque
Co-Founder
Will Chertoff
Co-Founder
Recent News
Company data provided by crunchbase