Xapo Bank · 11 hours ago
Client Coverege Group Advisor - APAC (Remote - Work from Anywhere)
United States
Full-time
Remote
Entry, Mid Level
2+ years expXapo Bank is a fully distributed team committed to economic freedom and wealth protection, seeking a Customer Success Advisor to support members globally. The role involves responding to member queries, onboarding prospective members, and ensuring top-notch service delivery.
AccountingBankingBitcoinFinancial Services
Responsibilities
Responding to members’ queries regarding our products and services
Monitoring of member accounts, including debit card transactions, fiat and bitcoin transfers, etc
Addressing members in a professional, respectful and friendly manner
Taking ownership of members' issues, following up on outstanding requests, and escalating issues when necessary
Onboarding of prospective members - assisting them from applying for membership until they are fully onboarded
Conducting Zoom calls to assist prospective members with the onboarding process
Educating prospective members queries regarding our products and services, and conducting Zoom calls when necessary
Monitoring of queues in Kustomer to check for prospective members stuck in onboarding process and reaching out to them if necessary
Maintaining of dashboard to provide statistical data
Qualification
Required
English fluency is required
2+ years of previous experience in customer services, ideally in a remote environment, handling queries via live chat, and email
Proficient level of English and, ideally, another additional language (i.e., Mandarin or Japanese)
Ideally, have previous experience working in the fintech/ banking industry
A dedicated workspace
A reliable internet connection with the fastest speed possible in your area
A plain background when on Zoom calls with clients
Smart professional dress code during Zoom calls with clients
Devices and other essential equipment that meet minimal technical specifications
Alignment with Our Values and the Xapo Values-Driven Leadership principles
Preferred
Additional language(s) is(are) a plus
Experience with CRMs, Jira, Confluence and Slack is nice to have
Knowledge of the cryptocurrency environment is a big plus
Benefits
Flexible PTO plan
Yearly budget for your individual learning and development goals
Company
Xapo Bank
Xapo Bank is a financial company that provides accounting, bitcoin, global card, and banking services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Prolific North
2025-12-11
Crowdfund Insider
2025-11-27
Crowdfund Insider
2025-09-12
Company data provided by crunchbase