Google Operations Center · 1 day ago
Training Delivery Specialist - Growth Lab - Email
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $84K/yr
4+ years expGoogle Operations Center is dedicated to helping users and customers solve problems while fostering a culture of continuous improvement. As a Training Delivery Specialist, you will design, develop, and deliver training programs, providing coaching and mentoring to workflow teams while managing key stakeholder relationships.
Information and Communications Technology (ICT)Information ServicesInformation TechnologyInternetIT Infrastructure
Responsibilities
Curriculum Development and Content Creation: Develop and design comprehensive training curriculum, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance
Training Delivery: Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI
Learning impact Assessment: Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments
Stakeholder Relationships: Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain
Marketing Domain Knowledge: Familiarity with marketing workflows, campaigns, and creative production cycles (e.g., email marketing, digital media, or content creation)
Project Management: Proven track record of managing complex projects from initiation to closure, specifically managing intake queues, resource allocation, or workflow timelines
Facilitation: Demonstrated experience facilitating meetings, workshops, or training sessions with clarity and engagement
Strategic Thinking: Ability to look beyond the immediate request to identify underlying business needs, gaps, and long-term strategic opportunities within the marketing vertical
Qualification
Required
Minimum of 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations
Technical Proficiency: Basic understanding of HTML/CSS to support email marketing templates, landing page training, or minor LMS troubleshooting
Agility: Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals
Collaboration: Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results
Curriculum Development and Content Creation: Develop and design comprehensive training curriculum, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance
Training Delivery: Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI
Learning impact Assessment: Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments
Stakeholder Relationships: Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain
Marketing Domain Knowledge: Familiarity with marketing workflows, campaigns, and creative production cycles (e.g., email marketing, digital media, or content creation)
Project Management: Proven track record of managing complex projects from initiation to closure, specifically managing intake queues, resource allocation, or workflow timelines
Facilitation: Demonstrated experience facilitating meetings, workshops, or training sessions with clarity and engagement
Strategic Thinking: Ability to look beyond the immediate request to identify underlying business needs, gaps, and long-term strategic opportunities within the marketing vertical
Preferred
3+ years experience with various email technology tools, a plus
3+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc., a plus
Comfortable operating in a fast-paced, deadline-driven environment
Certification and experience with project management methodologies
Proficiency in Google Office Suite (Docs, Sheets, Slides) and data visualization tools
Benefits
Comprehensive health care including medical, dental and vision coverage
Gender-neutral baby bonding leave
24-26 week birth-parent maternity leave
Generous life, accident and disability insurance minimums
Free meals and snacks
Fun onsite experiences
Company
Google Operations Center
Google operation center is a caring and knowledgeable support for Google users and customers across countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
LaQuare' Robinson, MBA
Human Resources Business Partner
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