Biltmore Hotel · 7 hours ago
Learning and Development Manager
Miami, FL
Full-time
Onsite
Mid Level
3+ years expBiltmore Hotel is seeking a Learning & Development Manager responsible for creating and implementing training programs to enhance staff skills and career development. The role involves delivering training programs, maintaining records, and ensuring compliance with training requirements.
CateringConsultingHospitalityHotel
Responsibilities
Deliver all Hotel training programs including New Hire Orientation, Train the Trainer, Customer Service standards, LVX Brand Standards training
Create and develop materials for training as needed
Implements and presents resort-wide training and development programs and initiatives
Create and maintain updated records of staff member participation in all training and development courses, and create and produce reports accordingly
Coach staff members on skills and career development
Conduct yearly property learning & development needs assessment, and make recommendations with regard to programs needed
Deliver and ensure compliance with all training required by both state and federal laws (i.e. alcohol and food certifications, respectful workplace training, etc.)
Work with department heads, managers and departmental trainers to ensure On the Job Training, and new hire training programs are successful
Responsible for maintaining Biltmore SOPs library/updates
Participate at public events, such as job fairs and community job outreach programs
Responsible for all manager welcome and/or promotion announcements
Maintain friendly, cordial relations with all employees
Build and maintain confidence and credibility with all employees
Possess a high level of professionalism and integrity while maintaining the confidentiality of the office
Manage all communications regarding employee recognition programs, events, etc
Maintain an open door policy to assist with any employee’s comments, questions and concerns
Manage, organize and execute all Employee Recognition Programs
Responsible for organizing, planning and executing employees’ activities, including holidays, community and company events
Other duties as assigned
Qualification
Required
Minimum three years' experience in training and development within the hospitality industry, preferably in the local market within a luxury hospitality setting
Preferred
Previous FORBES training experience
Bachelor's degree in Human Resources, Business, Management or equivalent education and/or experience
Company
Biltmore Hotel
Biltmore Hotel is a hospitality company that provides catering, dining, weddings, and events services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Pelletier
CFO
Recent News
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