Sorenson Communications · 2 hours ago
HR Specialist II, Operations - Hybrid
Salt Lake City, UT
Full-time
Hybrid
Mid Level
3+ years expSorenson Communications is one of the world’s leading language services providers, and they are seeking an HR Operations Specialist II to support their Human Resources team. This role focuses on leave-related reporting and analytics, benefit collections, and ensuring accurate timesheet updates for various employee leaves.
TelecommunicationsVoIP
Responsibilities
Provide LOA and accommodations reporting and analytics, enabling visibility into trends, durations, volumes (85–100 active leaves/month), and compliance metrics
Act as a backup to the primary LOA and Accommodations administrators, ensuring responsive employee and manager support, especially during absences or high-volume periods
Lead the tracking and reconciliation of benefit premium collections and arrears for employees on unpaid or reduced-pay leaves, working closely with Payroll and Benefits to resolve discrepancies
Update employee timesheets accurately and consistently to reflect STD, LTD, FMLA, ADA, military leave, and vacation/sick leave use, in compliance with policy and legal requirements
Act as a key contributor during implementation and ongoing support of key projects, supporting data migration, testing, training coordination, and long-term system adoption
Develop and maintain dashboards, reports, trends, and audit tools to monitor leave activity, track block accommodations, and assist leadership in resource planning
Help document new and existing procedures related to LOA processing, time tracking, arrears management, and systems integration
Collaborate across HR, HRIS, Benefits, and Payroll teams to ensure seamless operations and data accuracy throughout all leave-related processes
Assist in evaluating current leave and accommodation workflows and recommend improvements to increase efficiency and consistency
Mentor HR Specialists and contribute to cross-training efforts to reduce single points of failure within the team
Participate in team and cross-functional meetings focused on continuous improvement, compliance, and project delivery
Perform other duties as assigned
Qualification
Required
High School Diploma or GED
3 years HR Specialist or HR administrative role
1 year of related reporting, leaves, or accommodations experience
Strong understanding of FMLA, ADA, USERRA, and state-specific leave laws
Experience administering LOA and accommodations programs in a high-volume environment (85–100+ leaves/month)
Knowledge and experience supporting HRIS or vendor implementations (ex, UKG and AbsencePlus)
Excellent organizational, analytical, and written/verbal communication skills
Strong reporting and data analysis capabilities using Excel and/or business intelligence tools
Proven ability to manage benefit arrears processes, including tracking, collections, and reconciliation
Ability to work independently while collaborating across HR, Benefits, Payroll, and Legal teams
Detail-oriented with strong time management and follow-through skills
Comfortable working with confidential employee data and maintaining discretion
Demonstrated ability to coach and support junior team members
Proficiency in Microsoft Office Suite
Ability to meet deadlines in a fast-paced and evolving environment
Professional attitude, strong communication skills, and team player
Preferred
Advanced Excel skills preferred
Company
Sorenson Communications
Sorenson Communications provideS the highest-quality communication products and services to all deaf and hard-of-hearing individuals.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paget Alves
Chairman & Chief Executive Officer
Brandon Arthur
Chief Corporate Development Officer
Recent News
thefastmode.com
2025-10-22
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