American Express · 6 hours ago
Senior Analyst - Transformation Reporting
New York, NY
Full-time
Onsite
Senior Level
$78K/yr - $125K/yrAmerican Express is a company with a long history of innovation and a commitment to its customers and employees. The Sr. Analyst, Transformation Reporting, will develop and enhance reporting capabilities to support marketing transformation priorities, providing actionable insights to enterprise stakeholders.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Partner with Sr. Manager - Change Management Strategy & Reporting to design and implement a new reporting framework to measure (1) training effectiveness, (2) platform adoption, and (3) business impact of Project Flywheel
Anchor reporting around adoption and marketer experience (as leading indicators), control management and risk health (as non-negotiables), and improved marketer and member experience (as the ultimate outcome)
Assess, review, and suggest improvements to existing reporting architecture. Partner with internal business teams to implement ideal state reporting architecture to enable effective reporting on marketing execution
Build self-service dashboards to enable real-time access to key performance indicators
Use data-driven insights to track key performance and identify trends, composition, leading indicators, risk factors, and outlook in platform adoption
Development of reports and presentations – including gathering data, extrapolating critical elements, and communicating findings in an actionable format
Create recurring, consistent leadership updates regarding reporting and insights
Serve as the point of contact for Marketing Transformation Issue Resolution Management to investigate validity of potential bugs and catalogue issues for resolution or features for enhancement
Develop and maintain strong partnerships with Operational Excellence, GCO, Compliance, Marketing Enablement, channel marketing teams, and other internal business teams to progress the teams’ strategic plan
Qualification
Required
Proven experience in process improvement, operational excellence, or related field
Strong analytical skills with the ability to gather and interpret data to drive decision-making
Excellent communication and social skills to collaborate with and represent work to stakeholders at all levels
Ability to work independently, navigate ambiguity, prioritize tasks, and meet deadlines in a fast-paced and dynamic environment
Proven skills in analyzing, synthesizing, and communicating data as digestible, actionable insights. Ability to create compelling presentations and narratives
Strong relationship builder with a consistent track record of positively collaborating with and influencing key partners
Demonstrated problem-solving skills, can frame business problems, break them down into logical components, design and implement analysis to recommend solutions and communicate insights with a bias towards action
Clear communicator who can effectively structure plans, communicate them to diverse audiences in a digestible manner, and bring teams along together in a nuanced environment
Bachelor's degree required
Intellectual curiosity and sense of humor
Preferred
Master's and/or technology certifications a plus
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
Founded in 1850
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
CB Insights
2026-01-23
2026-01-22
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