Digible, Inc · 9 hours ago
Client Services Manager
Englewood, CO
Full-time
Onsite
Mid, Senior Level
$85K/yr - $105K/yr
4+ years expDigible, Inc. is a digital marketing company focused on the multifamily industry, seeking a Client Services Manager to lead and develop a high-performing client service team. The role involves driving process innovation and strategy to ensure clients receive exceptional service that aligns with Digible's standards.
AdvertisingMarketing
Responsibilities
Lead, coach and develop a team of 6-8 account managers and coordinators focused on delivering high-quality client service
Coach and mentor team members, fostering a culture of collaboration, accountability and continuous improvement
Foster a culture of accountability, collaboration, and professional growth through ongoing feedback, mentorship, and 1:1s
Oversee team operations and manage to key performance metrics
Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence
Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation
Work selflessly with other departments to provide the best client experiences
Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department
Qualification
Required
4+ years of relevant experience in a customer facing role
2+ years of digital agency experience
1+ years of leading high performing teams
Superb communication skills
Ability to learn quickly
Growth mindset
Values-driven personality
Preferred
Multifamily/Senior Living/Student Housing Experience a strong plus
Benefits
4-Day Work Week (32 Hour Work Week)
Profit Sharing Bonus
3 weeks of PTO as well as Sick leave, and Bereavement
11 paid holidays
401(k) + Match
75% employer paid health benefits (Medical, Dental, and Vision)
$75/ month reimbursement for Physical Wellness
$75/ month reimbursement for Mental Wellness
$1000/year travel fund for employees who have been with Digible 3+ years
Dog-Friendly Office
Paid Parental Leave
Monthly Social Events
Weekly Lunches and Snacks for in-office employees
Company
Digible, Inc
Digible is a motley crew of energetic industry professionals who all share a passion for a common purpose: to transform the apartment marketing industry.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.25MKey Investors
Axion Multifamily Realty Advisors
2018-04-09Seed· $0.25M
Leadership Team
Reid Wicoff
Founding Partner, CEO
David Staley
Co-Founder
Recent News
2025-04-03
Company data provided by crunchbase