VLS Environmental Solutions, LLC · 17 hours ago
Customer Service Rep - Haz Waste
Deer Park, TX
Full-time
Onsite
Mid Level
3+ years expVLS Environmental Solutions, LLC is a recognized leader in providing sustainability solutions with a mission to innovate solutions to meet clients' sustainability goals. The Customer Service Representative for Haz Waste will manage work orders, coordinate transportation of waste loads, and ensure effective communication with clients and internal departments regarding waste management processes.
Environmental Consulting
Hiring Manager
Kevin Patterson
Responsibilities
Manage work orders in VLS Haz Waste operating system from order to cash:
Correspond with clients regarding scheduling of loads into the facility
Update pricing and work instructions in operation system using information provided by Operations
Coordinate transloading of railcars with transportation facilities and our sister site in Baytown
Connect with customers to ensure off-spec loads are properly handled when they arrive at the site, including acceptance, full- and partial-rejections
Review the paperwork after job completion to ensure everything is properly entered into the system before sending to accounting
Respond to customer inquiries on waste profiles, manifests, questions, etc
Audit and correct inbound manifests and work with accounting and environmental on off-spec billing and correcting of information
Establishes and maintains effective communication and coordination with Operations, account managers and clients on any off-spec loads and approval. As well as follow up on profile status, customer requests, customer history, re-certification and modification
Create and track waste streams for new customer wastes into our system, and ensure they are properly entered
Be a liaison between customers and internal departments
Ensure that all client and company policies are adhered to in the completion of the assigned projects
On call coverage rotation (every other week) after hours and weekends for scheduling loads or off-spec communication
Attends team and company meetings as needed
Completes special projects and miscellaneous assignments as required
Other duties as assigned
Qualification
Required
HS Diploma/GED
3+ years' related experience in client relations, project management, inside sales, or plant operations
Proficient with Microsoft word and excel
Ability to respond to common inquiries or complaints from customers and escalate as needed
Customer service oriented, excellent manners with co-workers, customers, and vendors
Strong verbal and written communication skills
Preferred
College Education Preferred
Knowledge of RCRA requirements or other federal regulatory requirements
Benefits
Medical, Dental and Vision Insurance - Based on each employee's need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.
Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) -- Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.
Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.
Employee Assistance Program -- 24/7 assistance and counseling services that are 100% confidential and free to all employees and their dependents.
Telemedicine -- All employees and dependents receive free virtual visits by licensed practitioners any time, any day...including holidays!
401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.
Life and Disability Insurance -- Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.
Voluntary Life Protection Plans -- Employees and their dependents can elect coverage in our voluntary life/add, critical illness, hospital indemnity and accident plans.
Rewards and Recognition Programs -- We celebrate our employees! From birthdays to anniversaries and other various milestones/achievements, we have programs in place to recognize our employees.
Financial Planning - Free One on One financial planning with a certified Financial Planner/Coach.
Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.
Company
VLS Environmental Solutions, LLC
At VLS, we address your company’s most significant hurdles with waste management and compliance through sustainable solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-07-20Acquired
Leadership Team
Kris Terrill
Chief Financial Officer
Corinna Carbone-Stephens, MBA, SHRM-SCP-
Chief People Officer (CPO)
Recent News
2026-01-06
Venture Capital
2026-01-06
Company data provided by crunchbase