Mass General Brigham · 3 hours ago
Community Experience Manager
United States
Full-time
Remote
Mid, Senior Level
$19.81/hr - $28.30/hr
5+ years expMass General Brigham is a not-for-profit organization dedicated to advancing patient care, research, teaching, and community service. The Community Experience Manager will manage program and partner engagement activities and communications, working closely with various teams to support the Schwartz Center for Compassionate Healthcare's mission of promoting compassion in healthcare.
Health CareHome Health CareMedical
Responsibilities
Producer and project manager of Compassion in Action webinars including coordinating communications and technical support
Project manager for partner appreciation activities/anniversaries, events, and communications
Project manager for recognition programs including the Schwartz Compassionate Caregivers of the Year® Award
Oversees elements of partner convenings
Provides support for research groups and the distribution and tracking of the research toolkits
Supports and manages program-related projects as needed
Support ongoing activities with like-minded Schwartz Center partner organizations who share a commitment to our work
Responsible for the first draft of all executive summaries of webinars and thought leadership events
Liaison with creative agency for all partner materials
Manages the Program Resources website including new content and updates
Produces the monthly community newsletters
Coordinates and drafts written communication to partners
Social media support for recognition programs, webinars and additional programs as needed
Supervises interns and volunteers who assist with program team related projects
Provides event support as needed
Assists with special projects as assigned
Serves as backup for operations team members as needed
Qualification
Required
BA/BS and a minimum of 5-7 years relevant experience
A customer-service approach to serving partners and colleagues
Experience managing projects through their lifecycle
Good communication skills
Strong organizational skills, detail-oriented, and efficient
Comfortable with technology
Strong commitment to quality work, customer service, and high productivity
Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint
Ability to think critically and creatively
Flexibility to handle multiple tasks at once
Skills to manage up and across
Comfortable working within the guidelines of a larger institution
High degree of initiative and independent judgment
Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with partners and prospects in person, by phone, and through written correspondence
Ability to work under pressure
Desire to be a part of an organization that is creating a better healthcare world
Preferred
Experience in a health-related field preferred
Salesforce or other database experience preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
Research & Development World
2026-01-25
Longevity.Technology
2026-01-24
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