Gabriella White · 1 day ago
Retail Assistant Store Manager
Pineville, NC, US
Full-time
Onsite
Mid, Senior Level
3+ years expGabriella White is a family-owned and operated company known for luxury furniture and accessories. They are seeking a Retail Assistant Store Manager to lead daily operations, support the Store Manager, and ensure an exceptional client experience in their Charlotte Outlet.
FurnitureHome DecorInterior DesignManufacturing
Responsibilities
Ensure showroom presentation and merchandising align with brand standards
Monitor stockroom standards, visual integrity, and cleanliness throughout both client-facing, stockroom, or warehouse areas
Coordinate daily store operations, opening, closing, inventory, merchandising, safety, and cash controls
Drive high-quality client experience
Address client service challenges promptly and professionally
Assist in lead/business reviews, reporting performance insights, and recommending course corrections when needed
Exhibit and reinforce brand values, professional conduct, and polished presentation
Foster a constructive and collaborative environment among associates
Maintain operational standards, including security and audit processes
Support sales performance through coaching on service, upselling, and Customer Relationship Management (CRM) system usage
Deliver feedback and support skill development, aligning with brand-level client experience and expectations
Help monitor sales and operational metrics
Escalate unresolved issues to the Store Manager and participate in follow-up
Serve as the leader-on-duty and escalate issues as needed
Qualification
Required
Minimum of three years of experience in retail or design environment with at least two years in a leadership role
Proven ability to drive sales and profitability through metric-driven decision making, business analysis, and goal setting
Strong aptitude for selling luxury products with a focus on delivering exceptional client experience
Ability to hold teams accountable while fostering a culture of performance and professional growth
Excellent written, verbal, and interpersonal communication skills with the ability to coach, influence, and resolve conflict effectively
Strong organizational and time management skills with the ability to prioritize competing demands in a fast-paced environment
Proficient computer skills including MS Outlook, Excel, and Word
Financial and operational acumen including inventory control, budgeting, payroll oversight, and cash management
Positive, professional demeanor with strong problem-solving and decision-making skills
Commitment to brand standards, presentation, and risk management practices to protect profitability and elevate client experience
Clean MVR and the ability to obtain and maintain a CMV (Commercial Motor Vehicle) license within one week, if needed
Preferred
Bachelor's degree in business, operations, design, or related area preferred
Luxury retail experience strongly preferred
Experience with CRM and ERP systems preferred
Technical knowledge of space planning and design practices preferred
Knowledge of fabrics, applications, and merchandising standards highly valued
Benefits
Competitive health, dental, and vision plans.
401(k) plan with match after 12 months.
Sick, vacation, holiday, and parental time off.
Employee Assistance Program and Chaplain Services to support mental and emotional well-being.
Generous Employee Product Purchase discount.
Company
Gabriella White
Gabriella White is a manufacturing firm that focuses on luxury outdoor furniture, custom upholstery, lighting, and accessories.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sateesh Donti
Chief Information Officer
Recent News
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