Spektrum · 9 hours ago
Senior Technician (AV/VTC Support)
Norfolk, VA, USA
Full-time
Onsite
Senior Level
5+ years expSpektrum is a company that supports apex purchasers such as NATO, UN, and EU with a wide range of specialist services. They are seeking a Senior Technician to provide VTC and audio/visual services, coordinate with clients for conference support, and maintain NATO's VTC infrastructure systems.
ConsultingEventsLogisticsSupply Chain Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements
Coordinate directly with the relevant front office staff to provide VIP level VTC facilitator services to FOGOs and HQ staffs
Coordinate with customer OPR to establish requirements for VIP conference support (i.e. VTC and A/V), translate that requirement into agreed service provisioning in accordance with the extant service level agreement and manage the delivery of the agreed services
Support the Agency's VTC Network Operations Centre to ensure seamless service delivery across the NATO enterprise and, as required, function as the Agency's gateway for establishing VTCs between the NATO enterprise and external customers in N. America with a particular focus operational VTCs between the USN afloat assets and afloat assets from the other Allies
Support the Senior Technician as the alternate CIS point of contact (POC) for VTC and A/V asset management and provide first & second line support for the managed assets in accordance with service agreements and applicable support contracts throughout the CSU Norfolk area of geographic responsibility (AoGR)
Support NCIA NDW VTC Engineers to maintain of NATO WIDE VTC Infrastructure systems, support the team as field engineer , whenever required to update or replace obsolete subsystems
Function as the NCI Agency point of presence in N. America for all VTC and A/V services including the supporting the management of industry contracts
Be the subject matter expert for all VTC and A/V matters including the development of courses of action and applicable risk assessment
Perform other duties as may be required
Qualification
Required
At least 5 years' relevant experience as a VTC and Audio Visual Technician
Practical experience in planning, installing or maintaining audio/visual equipment and their associated voice or data terminal, line and routing equipment
Experience in the installation, maintenance and repair of Audio/Visual and simultaneous interpretation equipment
Experience in a customer service support environment
Experience in a problem and incident management
Valid National or NATO Secret personal security clearance
Preferred
Prior experience of working in an international environment comprising both military and civilian elements
Cisco Certified Network Associate (CCNA) Certified
Polycom Certified Videoconferencing Engineer (PCVE) Certified
Info Comm AV Installation Level 1: System Fabrication
NATO Video Tele Conferencing Servers (VTC MCU) Course
NATO HD Video Tele Conferencing Facilitator (VTC HD)
Working knowledge of Crestron / Extron Control Units
Company
Spektrum
Spektrum are an international recruitment and staffing agency who don’t just say we’re different, we are different.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase