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KCOM · 8 hours ago

Senior Enterprise Customer Analytics Manager

Hull, TX

Full-time

Hybrid

Mid, Senior Level

£0/yr - £70K/yr

KCOM is a company dedicated to community, innovation, and commitment, providing award-winning broadband services since 1904. They are seeking a Senior Enterprise Customer Analytics Manager to lead advanced analytics efforts that drive customer growth, retention, and profitability in the B2B Enterprise market.

AssociationInformation Technology

Responsibilities

Deliver accurate forecasting and reporting on net adds, churn, and volume activity using Excel and Power BI

Analyse churn patterns and behaviours to develop proactive retention strategies

Evaluate sales and marketing performance to identify growth opportunities and optimise go-to-market approaches

Drive ARPU and margin growth by analysing customer cohorts, cost structures, and value drivers

Develop predictive models for churn and upgrade propensity to inform targeted initiatives

Collaborate with data, finance, and digital teams to centralise data requirements and enhance analytics capability

Ensure robust data governance and quality standards across all reporting and modelling activities

Monitor and report on core metrics to support commercial, sales, and marketing teams in achieving strategic objectives

Qualification

Advanced analyticsForecastingPerformance reportingExcelPower BIStakeholder managementData governancePredictive modellingAnalytical mindsetCommunication skills

Required

Proven experience in advanced analytics, forecasting, and performance reporting within a B2B or Enterprise environment

Strong proficiency in Excel and Power BI (or similar platforms)

Ability to interpret complex data sets and translate insights into actionable strategies

Excellent stakeholder management and communication skills, with the ability to influence at senior levels

Highly analytical mindset with a focus on continuous improvement and innovation

Preferred

Experience in telecoms, IT, or service-based industries

Knowledge of data governance principles and predictive modelling techniques

Familiarity with ARPU, margin analysis, and customer lifetime value modelling

Benefits

28 days holidays plus bank holidays

Excellent Pension Scheme with generous employer contributions

Volunteering days

Life Assurance and Income Protection

Corporate Discount schemes

We support hybrid and remote working

A variety of health, wellbeing and lifestyle benefits to choose from

Company

KCOM

KCOM designs and delivers communications and integration services across the UK.

Founded in 1904

London, England, GBR

1001-5000 employees

http://www.kcom.com

Funding

Current Stage

Late Stage

Recent News

Computer Weekly

UK gigabit broadband coverage hits 89% of population

2025-10-01

Company data provided by crunchbase