AMEX Healthcare · 2 hours ago
Senior Manager - Digital Portfolio Management Operations
New York, NY
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yr
5+ years expAmerican Express is a company with a rich history of innovation and a commitment to its customers and employees. They are seeking a Senior Manager for Digital Portfolio Management Operations to lead strategic programs across various product teams, enhancing portfolio planning and execution through effective tooling and processes. This role involves defining portfolio strategies, supporting tool adoption, and crafting compelling presentations to communicate insights and recommendations.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Define portfolio strategy and implement process improvements that support iterative and annual planning while continuously evolving and adapting towards greater industry best practices, team goals and vision
Serve as a key subject matter expert for the end-to-end portfolio management processes & tooling, and identify opportunities to streamline through process improvement, automation, integration, and improved user flows across portfolio, financial, and work management tools
Support the adoption and evolution of portfolio tooling - ensuring portfolio managers understand expectations, changes, and new capabilities
Translate portfolio planning and operational needs into clear tooling requirements, partnering with enterprise tooling, portfolio, leadership, and delivery teams as needed
Ensure alignment between portfolio planning needs and tooling roadmaps to enable clear communication, effective execution, and delivery of strategic objectives
Define and maintain data standards, field requirements, workflows, and configuration rules to ensure consistency, accuracy, and usability across planning and execution systems
Lead the definition and evolution of advanced, AI-enabled tooling to improve scope quality, partnering with delivery teams to shape roadmaps, prioritize enhancements, and drive measurable planning improvements
Craft clear, visually compelling presentations/PowerPoint decks to distill complex processes into engaging stories for various audience levels
Translate ambiguity into concise directions and define strategy, using visual storytelling to communicate actionable insights and recommendations
Create executive-level materials using advanced design principles and strategic use of white space
Qualification
Required
5+ years in Product Management, Program Management, Change Management, Portfolio Management, Operations, or related roles within technology or digital environments at large matrixed organizations
Self-starter with excellent strategic thinking skills. Comfortable navigating ambiguity and mastery of distilling strategy from white space
Proven experience translating business and portfolio planning needs into clear tooling, data, and product requirements in partnership with technology and delivery teams
Experience defining product roadmaps, prioritizing a backlog, and driving adoption of new or evolving tooling capabilities
Excellent written and verbal communication skills, with the ability to convey complex concepts clearly to both technical and non-technical audiences
Strong stakeholder management skills, with the ability to influence and align leaders across Portfolio, Product, and Technology
Proficiency in leveraging AI tools (such as Copilot and ChatGPT) to enhance productivity, streamline workflows, and generate actionable insights. Ability to apply AI effectively for content creation, data analysis, and problem-solving
Strong process-oriented mindset with the ability to quickly synthesize complex operations and a passion for driving continuous improvement
Ability to work in an extremely fast paced environment, pivot context quickly, and balance multiple competing deliverables
Excellent at fostering strong partner relationships and resourceful in nature
A positive, can-do attitude, and a sense of humor!
Preferred
Familiarity with portfolio management tools (Clarity/The Hub), TBM practices (Apptio), and analytics platforms (Power BI)
Expert in PowerPoint, design, and visual storytelling—able to translate complex ideas into engaging and impactful presentations
Demonstrated expertise in all forms of communication, stakeholder engagement, and comfortable facilitating in a large, matrixed organization
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase