Pacific Neuropsychiatric Specialists · 1 day ago
Recovery Operations Coordinator
Irvine, CA
Full-time
Onsite
New Grad, Entry LevelPacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions. They are seeking a proactive and detail-oriented Recovery Operations Coordinator to support daily operations and ensure efficient workflows across teams and partner facilities.
Mental Health Care
Responsibilities
Attend and participate in staff meetings and training as needed
Serve as a liaison between PNS and contracted facilities for all patient-related inquiries, including appointments, documentation, laboratory results, and general administrative support
Perform data entry and maintain accurate records across multiple EMR platforms
Obtain and ensure patient consent forms and other required documentation
Pull medical records and maintain confidentiality in compliance with HIPAA standards
Check and respond promptly to emails and messages across communication platforms (e.g., emails, messaging apps, voicemails)
Scheduling and rescheduling recurring appointments, meetings, and other patient appointments
Collaborate closely with PNS office staff to coordinate and manage appointments, ensuring alignment and schedule accuracy
Follow onboarding procedures for new facilities and assist in ensuring a smooth integration of services
Assist with medication prior authorizations and medication enrollment form processes to support medication management
Coordinate medication sample pickups while maintaining communication between facilities, PNS office staff, and medical providers
Collaborate with the billing team to complete VOB requests and ensure a timely and accurate exchange of information needed for billing
Assist with creating and managing user access across PNS and facility platforms
Ongoing support to PNS providers and facility staff, ensuring smooth communication, efficient workflows, and a positive, service-oriented experience across all departments
Provide coverage for other team members when out to ensure uninterrupted operations
Other duties as assigned
Qualification
Required
Previous experience working in a medical facility
Excellent customer service skills, professionalism, and empathy in every interaction
Excellent communication skills, both written and oral
Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities
Must be able to interact with all levels of staff professionally
Ability to work with little or no supervision
High School Diploma required
Preferred
College or college-equivalent education is preferred
Prior experience in the mental health or substance use disorder field is a plus
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Medical, dental, vision, and paid time off
Company
Pacific Neuropsychiatric Specialists
Pacific Neuropsychiatric Specialists is a leading mental health medical group that provides treatments for various mental health disorders, including ADD/ADHD, depression, adolescent psychiatry, adult psychiatry, medication management, anxiety, psychotherapy, schizophrenia, bipolar disorder, alcohol and chemical dependency, amongst many others.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase