R.F. MacDonald Co. · 6 hours ago
Parts Administrator
Fresno, CA
Full-time
Onsite
Entry Level
$26.50/hr - $26.50/hr
2+ years expR.F. MacDonald Co. is a company seeking a Parts Administrator to provide administrative, billing, order processing, and collections support for the Parts Department. The role involves managing invoicing, credit memos, warranty processes, and customer documentation while ensuring data accuracy within NetSuite.
Machinery ManufacturingManufacturingMechanical EngineeringTraining
Responsibilities
Billing & Invoicing
Complete weekly and monthly invoicing for all parts orders
Prepare end-of-month billing reports and assist with month-end close tasks
Process credit memos, maintain the credit memo log, and submit requests per company policy
Identify billing issues and resolve discrepancies within NetSuite
Manage collections for all parts invoices to ensure timely payment
Contact customers regarding outstanding balances or payment discrepancies
Coordinate with Accounting to support payment posting and account maintenance
Process order entry for all Parts Sales personnel using NetSuite
Review and confirm accuracy of pricing, taxable status, documentation, and PO requirements
Provide customers with order confirmations, tracking information, PODs, and invoice copies
Submit, track, and manage all RMA and warranty requests
Communicate status updates to customers and coordinate with vendors
Maintain accurate logs and documentation
Run weekly/monthly NetSuite reports to maintain data accuracy
Maintain administrative logs, billing records, and department documentation
Participate in process improvement initiatives as requested
Provide timely and professional support to customers and internal teams
Respond to inquiries regarding orders, billing, tracking, and documentation
Coordinate with Accounting on billing, credits, and collections
Work with Parts Sales staff to resolve order or documentation issues
Provide general administrative support to Service and Office Administration as needed
Qualification
Required
Ability to thrive in a fast-paced environment with multiple priorities
High attention to detail, accuracy, and follow-through
Strong organizational and communication skills
Professional customer service demeanor
Proficiency in Microsoft Office and NetSuite ERP
Accurate 10-key and typing speed of 40–60 wpm
High school diploma or GED required
Must pass background screening
Preferred
Two years of administrative, customer service, billing, or related experience preferred
Company
R.F. MacDonald Co.
R.F. MacDonald Co. has been in business since 1956, developing one of the most comprehensive service and support networks in the industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James MacDonald
Chief Executive Officer
Michael MacDonald
CTO
Company data provided by crunchbase