Premise Health · 9 hours ago
IT Implementations Manager
United States
Full-time
Remote
Mid, Senior Level
$87K/yr - $90K/yr
5+ years expPremise Health is a company that serves large organizations with exceptional healthcare services. The IT Implementations Manager will lead technology implementation discussions, manage client relations, and ensure effective delivery of technical services and solutions throughout the client engagement process.
CommunitiesHealth CareSocial Media
Responsibilities
Lead new client technology implementation discussions involving onsite hardware and Infrastructure or software platforms, including discovery, design, development, training, deployment and maintenance
Act as interface between the client, Premise Health, and third party vendors
Manage and/or participate in technical client meetings, presentations and strategic technical planning, as needed
Create process flow, procedural, best practice and technical documentation for hardware and infrastructure or software platform implementation, training, support and usage
Travel required up to 75% of the time with the potential to fluctuate based on need
Install and configure new IT hardware and software
Understand individual, group, and organizational responses to change driven by the implementation of technology and related programs
Communicate with clients, business colleagues, end users and other technology groups, vendors and partners for the purpose of managing and supporting the delivery of technology
Receive end user requests via support desk system and respond / resolve incidents within set SLA’s (service level agreements). Update and close incidents when work is completed
Work closely with Premise Operations management to understand IT support needs at Premise Health Centers. Develop a good working relationship with each
Assist the IT Infrastructure network team as required, including virtual hands support for troubleshooting network outages and issues. Replace network hardware when directed to
Assist the Tier 3 EUPS group with support desk incidents where required
Attend meetings, both internal and external when requested. Meetings may be in person (onsite) or dial in
Abide by all Premise InfoSec policies
Maintain and be held responsible for assigned Premise provided tools and supplies as required
Timely submission of weekly time card and expenses
Qualification
Required
Bachelor degree or equivalent experience
5-7 years of experience in providing enterprise level support in a field services or implementation position
Solid understanding of technologies including all aspects of Infrastructure, software and technology Implementation processes
Professional internal and client facing verbal and written communication skills
Strong time management and organizational skills
Experience implementing, training and supporting hardware, software and infrastructure systems in a healthcare environment
Experience managing client relationships and participating in strategic planning
Experience in working with all levels of company's and client's organizational hierarchy
Experience in impacting and influencing decisions on behalf of clientele
Must be reliable, timely, and able to work independently with minimal supervision
Must have the ability to travel to client sites as well as other related technology travel as required
Possess strong troubleshooting skills
Must have good customer service skills and maintain good relations with customers (both internal and external)
Clear and innovative thinker, with excellent collaboration and communications skills
Must have a strong understanding and knowledge of Microsoft operating systems in an enterprise environment
Must have experience working with wireless networks, local area networks, and possess general network troubleshooting skills
Must have experience working with network hardware, telecom, desktops, laptops, printers, and scanners
Must be able to prioritize work
Benefits
Medical
Dental
Vision
Life and disability insurance
A 401(k) program with company match
Paid holidays and vacation time
A company-sponsored wellness program
EAP
Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents
Company
Premise Health
Premise Health offers online health programs for organizations.
5001-10000 employees
H1B Sponsorship
Premise Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-28Acquired
Leadership Team
Shannon Farrington
Chief Financial Officer
Ben Miller
Chief Revenue Officer (CRO)
Recent News
2025-09-23
Company data provided by crunchbase