Senior Helpers · 5 hours ago
Client Services Manager
Worcester, MA
Full-time
Onsite
Mid Level
3+ years expSenior Helpers is an independently owned and operated franchise providing in-home senior care services. The Client Services Manager will manage and develop all client services, ensuring quality care and client satisfaction while converting leads and retaining clients.
Health Care
Responsibilities
Create and implement an onboarding process for new clients requesting services
Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets
Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients’ first 30-90 days of services
Determine the service offerings needed to enhance seniors’ quality of life
Complete assessments and re-assessments using LIFE Profile
Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc
Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction
Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided
Adapt and communicate the client care plans as needed
Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed
Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis
Generate internal growth each month consistent with company goals
Proactively prevent and resolve problems and issues reported
Qualification
Required
Bachelor's degree
3+ years' experience in customer service, client services and management, sales, and account management experience
Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families
Ability to learn software programs quickly
Proficiency in Microsoft Word, Excel, Internet, and Outlook
Benefits
Short term & Long-term Disability
Paid Time Off
Life Insurance
Pay On Demand
Bonus structure
Varied Discount Programs
Company
Senior Helpers
Senior Helpers is a franchisor and provider of in-home senior care services for elderly individuals.
Founded in 2001Lutherville Timonium, Maryland, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Comvest Credit Partners
2024-04-23Debt Financing
2024-03-21Acquired
Leadership Team
Glen J. Scharfeld, M.S.
Owner/ CEO
Julio Vazquez
Owner/ CEO
Recent News
Maryland Daily Record
2025-12-29
EIN Presswire
2025-12-19
Company data provided by crunchbase