CustomGPT.ai · 3 hours ago
Enterprise Growth Lead — CustomGPT.ai
Needham, MA
Full-time
Hybrid
Mid Level
$80K/yr - $150K/yr
3+ years expCustomGPT.ai is a fast-growing startup focused on deploying secure, high-quality AI assistants for enterprises. They are seeking an Enterprise Growth Lead to manage and expand over 50 enterprise accounts, build a repeatable playbook, and drive measurable value from AI for their customers.
Artificial Intelligence (AI)ChatbotContent CreatorsMachine LearningSoftware
Responsibilities
Own and grow an enterprise book: renewals, expansions, clean forecasting, zero surprises
Ramp fast: Learn the product end-to-end, shadow existing calls, become customer-ready quickly
Build the AM motion from scratch: account plans, mutual success plans, QBR templates, renewal/expansion playbooks, risk registers
Map each account: executive goals, outcomes, champions, users, procurement/legal, budget owners, renewal timelines
Drive adoption and outcomes: define success metrics per account, accelerate time-to-first-value, raise utilization
Find and land growth: uncover cross-sell/upsell opportunities, maintain expansion pipeline, close with ROI narratives
Own escalations: coordinate with Support/Product/Engineering, manage issues clearly with stakeholders
Be the voice of customer: synthesize feedback, influence the roadmap, communicate product changes
Qualification
Required
3+ years in roles that blend business and technology (account management, solutions, product, analytics) with a consultative, customer-facing approach
Track record of negotiating and closing deals — expansions, renewals, or net-new
Proven ability to spot client opportunities — both stated needs and latent ones
Strong enterprise relationship skills — builds trust quickly, navigates procurement/legal/budget
Founder mentality: You treat the business like it's yours
High agency: You figure it out before asking for permission
Grit: You don't quit when things get hard — long hours don't scare you when there's a customer to save or a deal to close
Revenue-focused: You think in dollars, not meetings. 'I ran 20 QBRs' is not success; '$X pipeline from QBRs' is
Product-minded: You understand the product deeply enough to see expansion opportunities others miss
Curious: You ask great questions. You dig until you understand. You think in systems
Benefits
Stock options (discussed at offer, along with commission structure)
Occasional travel for customer on-site meetings
Company
CustomGPT.ai
CustomGPT provides chatGPT-style chatbots to enterprise businesses and individuals to create content with AI and ChatGPT and has RAG APIs.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Alden DoRosario
Chief Executive Officer
Company data provided by crunchbase