Citizens · 2 hours ago
Sr Business Analyst
Westwood, MA
Full-time
Onsite
Senior Level
7+ years expCitizens is a financial services company seeking a Senior Business Analyst for their Risk Intelligence and Reporting team. The role involves translating business needs into actionable solutions, improving processes, supporting risk reporting, and collaborating across teams to enhance risk management capabilities.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Translate business needs into clear analytical requirements and insight‑driven specifications for the RIR technology team to deliver develop production-ready solutions
Gather, document, and analyze business requirements, data definitions, and process flows in partnership with stakeholders
Assess existing workflows to identify efficiency opportunities and recommend improvements
Evaluate and recommend technology solutions that align with strategic risk management goals
Prepare and deliver monthly Risk Intelligence metrics and supporting documentation for key stakeholders
Ensure all outputs reflect high standards of accuracy, clarity, and usefulness
Maintain JIRA updates in alignment with internal operating procedures
Partner with business units, risk teams, and technology groups to drive deliverables and maintain open, effective communication
Support project teams through solution design, QA testing, and end‑to‑end implementation
Qualification
Required
7+ years of experience in Operational Risk/Control, First Line Risk/Control, Compliance, or related roles in financial services
Strong understanding of operational and compliance risk management principles
Excellent communication skills and experience producing clear, polished materials for leadership
Proven ability to collaborate, build relationships, and facilitate discussions across diverse teams
Proficiency with JIRA, Microsoft Excel, PowerPoint, and Visio
Strong analytical mindset with a creative approach to problem-solving
Ability to manage multiple priorities, operate with urgency, and meet tight deadlines
Preferred
Project management experience; PMP certification a plus
Familiarity with GRC tools
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
Company data provided by crunchbase