Company 9 LLC · 9 hours ago
IT Technician
US-TX-Mesquite
Full-time
Onsite
Entry Level
1+ years expCompany 9 LLC is seeking an IT Technician to join their team in Mesquite, TX. The role involves maintaining computer workstations, phone systems, and software, while providing excellent customer service and troubleshooting various IT issues.
Management Consulting
Responsibilities
Troubleshoot and resolve basic server, network, desktop, and software issues following published escalation guidelines to resolve issues promptly
Meet and exceed call volume standards along with other key performance indicators
Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms
Build customer rapport by probing, listening, and offering solutions that resolve customer issues
Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued
Communicate and report client business issues internally to educate and inform management
Document and report on activities and projects in the customer relationship management system
Use a customer-focused, needs-based review process to educate customers about their transactions
Actively listen to end users, confirm or clarify information as needed, and manage each interaction in accordance with established training and procedures
Maintain documentation on standard procedures, common troubleshooting steps, known issues, etc., within a knowledge base
Work support tickets assigned to the Infrastructure Team and assist in reducing the ticket closure rate
Participate in a shared department on-call rotation for as-needed emergency IT issues that may arise
Qualification
Required
High School diploma, or equivalent required
1 – 2 years of relevant experience required, in a manufacturing environment preferred
Experience troubleshooting/daily administration of network issues
Proven communication skills across all organization levels, including upper management
Proficiency in all relevant software systems, including MS Office suite
Familiarity with Microsoft Azure and/or AWS
Strong analytical, problem-solving, intellectual curiosity, and organizational skills
Understanding IT principles and ability to communicate technical concepts effectively to a varied audience
A strong sense of discretion and confidentiality is required
Ability to create, read and understand technical documents and requirements
Security awareness KnowBe4 platform usage and administration
Excellent organization, prioritization, and multitasking skills
Work effectively as part of a team
Manage difficult or emotional customers calmly, politely, and professionally
Strong listening skills – attentive to the details, ask clarifying questions and help problem-solve
Preferred
Associate degree in IT-related field preferred
1 – 2 years of relevant experience required, in a manufacturing environment preferred
Benefits
Medical
Dental (with orthodontic)
Disability
Vision
Life insurance
401K with company match
Attendance Bonuses
Paid Meal Breaks
Merit Increases
Paid Time Off (PTO) and Paid Holidays
Company
Company 9 LLC
Company 9 is leading the nation in outsourced marketing, sales and consulting services for many large and small businesses in the country.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase