St. Thomas Community Health Center · 5 days ago
Communications Bilingual Operator Patient Services - Full-Time Remote
United States
Full-time
Remote
Entry Level
2+ years expSt. Thomas Community Health Center is dedicated to providing culturally competent healthcare for all, regardless of patients' ability to pay. They are seeking a Patient Services Representative to handle incoming calls, assist patients, and resolve inquiries, while contributing to the efficient operation of their call center.
Health CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Answering calls: Handling a high volume of incoming calls from patients
Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner
Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers
Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken
Providing exceptional customer service: Ensuring a positive and professional experience for patients
Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication
Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies
Qualification
Required
At least 2 years of college
Good written/verbal communication skills
Problem-solving skills
Experience using Microsoft Office, internet and email
2 years of administrative experience
Bilingual - Spanish
Preferred
3 years of administrative experience
Bachelor's Degree
Benefits
Medical
Dental
Vision
Life Insurance
Accidental Death & Dismemberment
Short-Term Disability
Long-Term Disability
Company
St. Thomas Community Health Center
St. Thomas Community Health Center provides comprehensive primary care for insured and uninsured patients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase