Infosys · 14 hours ago
Senior Manager - Client Services - FS - Leeds
Leeds, AL
Full-time
Onsite
Senior Level, Lead/Staff
9+ years expInfosys is a global leader in consulting, technology, and next-generation services. They are seeking a Senior Manager - Client Services who will be responsible for market development, opportunity identification, proposal development, and relationship management with clients to drive revenue growth and enhance market share.
ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware
Responsibilities
The Senior Manager – Client Services analyses the current accounts and target prospects to identify right set of Buyers, their buying patterns and help tailor offerings, solutions for specific industry segment, account. S/He is responsible for reaching out to identified target Buyers through multiple levers, such as Cold-calling, partnerships, events
The Senior Manager – Client Services will navigate the account to identify varied kinds of deals in the account in order to increase Infosys' revenue and market share
The Senior Manager – Client Services will form pursuit team across Infosys internal units / external partners if needed. S/He positions client-facing team with client, explain client context, coach the pursuit team, suggest win price and drive this among various BUs based on competitive intelligence, future potential, positioning with client. S/He sets up and facilitates proposal-coaching sessions between client and pursuit team's technical / domain experts and drives the proposal to closure
The Senior Manager – Client Services facilitates the discussion between Client and Infosys teams involved in contracting (Legal, Data Privacy..), and acts as the point-of-escalation if needed, in order to ensure quick closure of the contract with acceptable level of risk to Infosys
The Senior Manager – Client Services develops the Account Plan in conjunction with the other stakeholders (Service line/HBU mix, revenues, profitability. S/He will develop relationship map, and market share analysis. S/He communicates and executes as per the A/c plan; and conducts periodic review of the plan with higher Management in Infosys in order to grow in the Account as per plan
The Senior Manager – Client Services identifies the right contacts within the client organization, secures meetings with the clients appropriately; sets appropriate agenda (client context, pain points, industry / competitive context, Infosys value proposition). S/He anchors meetings and closes any opportunities generated. S/He reviews meeting material in order to grow the account by positioning Infosys strategically and as an existing trusted partner
The Senior Manager – Client Services signs off on SOWs / Contracts and follows up with the client to sign off on the SOWS. S/He is responsible for Collections of AR
The Senior Manager – Client Services handles customer complaints about project executions across IBU delivery and HBUs, as well as negotiates on MSAs and SOWs (which the Commercial Senior Manager leads). S/He identifies and recommends the right Infosys executives (starting with Segment Heads) with whom the client can connect; sets up meetings and sets the right expectations. S/He sets up periodic reviews with important customer stakeholders as per the pre-agreed format
Qualification
Required
Engineering Graduate
CA / Tier MBA
Non Engineering Graduate
PhD
Minimum No. of Years: 11 for Engineering Graduate, 9 for CA / Tier MBA, 11 for Non Engineering Graduate, 14 for PhD
Knowledge of outsourcing business, cost & revenue drivers for an IT organization, Business case creation, Financial ratios and analyses (IRR, NPV, ROCE etc.), Statistical analyses (regression, correlation, mean, median, mode, frequency distributions), and knowledge of legal & contracting issues
Effective and structured communication skills (consultative skills combined with business case creation knowledge), conflict resolution / consensus building skills within Infosys as well as with partners / clients
Problem solving skills, negotiation skills, and commercial acumen
Identification of the political landscape, leadership skills, presentation skills and relationship-building skills
Preferred
Minimum No. of Years: 14 for Engineering Graduate, 12 for CA / Tier MBA, 14 for Non Engineering Graduate
Company
Infosys
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.
10001+ employees
H1B Sponsorship
Infosys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5770)
2024 (5904)
2023 (7774)
2022 (7652)
2021 (5598)
2020 (9512)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
ChrysCapital
2012-12-12IPO
2008-07-10Post Ipo Equity· $200M
Leadership Team
Salil Parekh
Chief Executive Officer and Managing Director
Anant Adya
Executive Vice President
Recent News
2026-01-24
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