Stefanini North America and APAC · 7 hours ago
Deskside Technician II
Plaquemine, LA
Full-time
Onsite
New Grad, Entry LevelStefanini is a full service global provider of offshore, onshore and nearshore IT services, and they are seeking a Deskside Technician II to support IT equipment in a large corporate environment. The role involves providing desktop and laptop technical support, troubleshooting hardware and software issues, and managing IT assets.
Information TechnologyOutsourcing
Responsibilities
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
Qualification
Required
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
Company
Stefanini North America and APAC
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.
Founded in 1987
10001+ employees
H1B Sponsorship
Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (13)
2022 (18)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Spencer Gracias
CEO, North America/APAC
David Gawenda
Chief Operating Officer NA/APAC Region
Recent News
DBusiness Magazine
2025-12-30
Business News Americas
2025-12-13
2025-11-04
Company data provided by crunchbase