LA Family Housing · 7 hours ago
Participant Coordinator
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrLA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. The Participant Coordinator is responsible for completing intake at program entry, providing support and advocacy through crisis intervention, and performing clerical and administrative duties to assist participants in achieving their housing goals.
CommunitiesInternetNon ProfitReal EstateSocial Impact
Responsibilities
Coordinates with and supports participant's assigned Housing Navigator/Case Manger to achieve participant's housing goals, acting as a liaison between Interim Housing and Housing Navigation
Provides conflict resolution and crisis intervention by encouraging positive methods for problem solving and using restorative justice practices
Provides accurate and thorough communication and documentation about all incidents involving participants and complete necessary incident reports
Collaborates with Mental Health Specialists and co-located staff on site
Remains knowledgeable on best practices and interventions related to Domestic Violence, Harm Reduction, Trauma Informed Care and Housing First Models
Checks participant items for contraband at entry to the site as necessary
Completes intake with participant upon entry into site, as needed
Completes and submits daily occupancy reports as necessary and required per contract
Assists with identified housing plan tasks as necessary
Answers incoming calls, emails and responds to program and participant inquiries
Performs daily room checks and support to facilitate room changes
Light cleaning duties to ensure that the site is presentable and habitable
Completes daily documentation, maintains case notes and service entries in HMIS, and completes occupant reports as needed
Maintains daily provider sign-in sheets and occupancy standards
Coordinates cleaning/laundry schedule for participants
Sorts and distributes participant mail
Participates in site and community meetings, attends monthly PC meetings, and training opportunities
Contacts emergency services in collaboration/consultation with supervisor when necessary
Hourly walk around grounds to ensure safety
Submits maintenance requests and supply orders, as needed
Assists in facilitating volunteer activities/events, as applicable
Schedule flexibility (day, swing, overnight) and site location flexibility (multiple sites)
Additional tasks, projects, and responsibilities as assigned by supervisor
Qualification
Required
Must be able to work a flexible schedule at multiple sites including evenings, weekends, and holidays
Maintain and execute confidential information according to HIPAA standards
Obtain and maintain CPR/First Aid Certification
Ability to lift up to 50 lbs
Ability to pass a Pre-Employment Physical Exam
Ability to pass post-offer Tuberculosis (TB) clearances
Experience in dealing with substance abuse, mental health, and crisis intervention desired
Preferred
Advocacy and case management skills preferred
Bilingual: Spanish/English a plus
Benefits
Health, Dental, Vision, Life Insurance
403B Retirement Plan
529 Education Savings Plan
Long Term Disability
Employee Assistance Program
Flexible Spending Accounts (FSA)
Legal Access Plan
Employee Appreciation Program
Company Sponsored Employee Events
Staff Development
9/80 Alternative Work Schedule
Paid Sick
Vacation
13 Observed Holidays
Public Service Loan Forgiveness Program Eligibility
Company
LA Family Housing
LA Family Housing helps people transition out of homelessness.
Founded in 1983
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6.3MKey Investors
Health NetWeingart FoundationDay One Fund
2025-11-13Grant· $1M
2023-09-01Grant· $0.3M
2018-11-20Grant· $5M
Leadership Team
Stephanie Klasky-Gamer
President & CEO
Recent News
2025-09-21
Pasadena Star News
2025-03-21
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