Marathon TS · 2 weeks ago
Help Desk Supervisor/Sr. User Trainer
Washington, DC
Full-time
Onsite
Mid, Senior Level
2+ years expMarathon TS is seeking a Help Desk Supervisor to join their dynamic team for a government client. The role involves providing technical support, managing data systems, and ensuring cybersecurity principles are upheld while assisting users and maintaining office technical equipment.
Information ServicesProfessional NetworkingProfessional ServicesTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website
Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management
Create, modify and run daily, weekly, monthly and quarterly reports, as requested
Provide technical support to new and current users of the internal database system
Assist in testing database functionality following upgrades or fixes
Make updates to website based on specific data points at regular intervals
Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting
Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments
Qualification
Required
Excellent written and oral communication skills
Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint
Familiarity using Drupal, TEAMS or TEAMS Apps
Experience with SharePoint (Administrative Role)
Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred
At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
Should be an expert user of the Government's word processing, spreadsheet, and email systems
Must be a U.S. Citizen and able to obtain a Public Trust clearance
Preferred
Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, preferred
Undergraduate degree valued
Prior supervisory experience strongly preferred
Experience with DOJ office automation environments extremely helpful
Company
Marathon TS
Marathon TS provides a full range of consulting & manpower services for clients that needs support from skilled and experienced individuals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Davis
Chief Growth Officer
Company data provided by crunchbase