NYSTRS · 4 hours ago
Director - Infrastructure and Operations
Albany, NY
Full-time
Hybrid
Director/Executive
$150K/yr - $169K/yr
7+ years expNYSTRS is seeking a Director for their Infrastructure and Operations Department. This role is responsible for overseeing departmental functions including budgeting, personnel planning, technological strategies, and daily operations to ensure high service availability and responsiveness.
Government Administration
No H1B
Hiring Manager
Aleks Szumilo
Responsibilities
Provides department vision for strategy, operating model, product and service offerings and workforce
Contributes to the development and execution of the enterprise-wide IT strategy
Fosters open communication within the department and with stakeholders
Aligns infrastructure and operations strategy with customer support goals, ensuring high service availability and responsiveness
Ensures infrastructure and operations teams are accountable for meeting or exceeding SLA commitments
Develops and monitors key performance indicators and takes required action as appropriate
Aligns cloud architecture decisions with customer support requirements and service-level commitments
Drives continuous improvement initiatives to reduce downtime, latency, and support escalations
Responsible for the development and approval of the departmental budget to ensure it’s consistent with the overall strategic objectives of IT and NYSTRS
Provides technical advice, guidance, direction, and authorization for IT projects and procedures
Develops, implements, and enforces IT policies, standards, procedures and methodologies
Assesses and plans IT Infrastructure and Operations staffing needs to meet organizational and departmental strategic objectives
Ensures staff training and development needs to enhance employee productivity
Oversees all staff related HR issues
Actively participates in enterprise project review/advisory committees
Reviews and approves contracts and purchase agreements
Interacts with all departments to be aware of departmental/organization needs and find technologies to meet those needs
Ensures all NYSTRS data centers are redundant and can be recovered within stated time objectives
Collaborates closely with the Risk department to enforce security and ensure compliance with security strategy and standards
Establishes governance and monitors effective controls for the processes and functions performed by I&O teams
Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required
Qualification
Required
A bachelor's degree and 7 years of experience in an Information Technology managerial role
An associate degree and 9 years of experience in an Information Technology managerial role
Twelve years of experience in an Information Technology managerial role
Unrestricted work authorization
Preferred
Experience with project management
Understanding of budgets and business planning
Ability to conduct technological analysis and research
Experience with addressing budgeting, planning and personnel matters
Experience working in a leadership capacity for a public sector organization
Ability to build strong working relationships across all levels of the organization and work effectively with others
Ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements
Problem-solving aptitude
Strong analytical, strategic and innovative thinking
Ability to speak to large audiences and at all levels of the organization
Collaborative work ethic
Strong leadership and mentoring skills
Commitment to providing exceptional customer service
Excellent verbal and written communication skills
Excellent interpersonal skills
Company
NYSTRS
Modeling pension fund excellence since 1921. NYSTRS is one of the most secure and well-funded public pension plans in the country.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Gillan
Managing Director - Global Real Estate Investments and Commercial Lending
Recent News
2025-11-01
2025-04-26
2024-12-12
Company data provided by crunchbase