Kaygen, Inc. · 21 hours ago
Glider Testing Job - Customer Product Support Specialist
Irvine, CA
Full-time
Onsite
Senior Level
$10/hr - $15/hr
5+ years expKAYGEN is an emerging leader in providing top talent for technology-based staffing services, and they are seeking a high-performing Senior Customer Product Support Specialist. The role involves acting as the primary technical point of contact for enterprise clients, resolving complex product issues, mentoring junior staff, and collaborating with Engineering teams to improve product stability.
AnalyticsBig DataData ManagementInformation ServicesInformation TechnologyStaffing Agency
Responsibilities
Diagnose and resolve complex technical issues involving software bugs, API integrations, and system configurations
Act as a bridge between customers and the Product team, translating technical jargon into actionable business insights
Lead a team of junior support associates, providing guidance on ticket resolution and soft skills
Create and maintain internal Knowledge Base (KB) articles and customer-facing FAQs to reduce ticket volume
Ensure all high-priority (P0/P1) incidents are handled within strict Service Level Agreements
Qualification
Required
Bachelor's degree in CS, IT, or a related field
5+ Years of experience
Proficiency in SQL
Experience with Zendesk/Salesforce
Basic debugging skills (HTML/CSS/Javascript)
Exceptional emotional intelligence
Ability to de-escalate high-pressure situations
Benefits
Free Healthcare Insurance
Vision and Dental Insurance
401(k) Retirement Plan
Free Life Insurance
Sick Time Off
Certifications
Mentorship Program
Referrals
Family and Wellness benefits
Continuous Growth and Career Development
Company
Kaygen, Inc.
Kaygen, an award-winning technology consulting and talent firm, assists organizations to achieve digital transformation.
51-200 employees
H1B Sponsorship
Kaygen, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (2)
2022 (3)
2021 (8)
2020 (16)
Funding
Current Stage
Growth StageLeadership Team
Anshul Chaturvedi
Founder & CEO
Rashmi Chaturvedi
Co-founder & President
Company data provided by crunchbase